Retail Store Operations Manager jobs in Burlington, VT

The UPS Store invites you to embark on an exciting journey with us as we reimagine our retail center under new ownership!

At The UPS Store, we're not just shipping and packaging experts – we're a community hub that connects people and businesses. As part of our revitalized team, you'll play a pivotal role in shaping the future of our retail center, focusing on strategic initiatives aimed at propelling us into the top 10% nationally.

Responsibilities:

• Create a high-performing team with a fun and professional work environment that fosters professional development
• Coach and mentor team members, provide regular feedback and conduct performance evaluations
• Conduct regular staff meetings to communicate goals, updates, and performance expectations
• Manage payroll and scheduling for the center staff
• Manage inventory and supplies, and keeping up with the latest trends and products
• Manage operations by adhering to policies and procedures, monitoring expenses, and analyzing financial data to make informed decisions
• Deliver a premium customer experience by providing exceptional service, building relationships, and creating a welcoming atmosphere
• Build strong relationships with the local business community and be a leader in promoting the UPS Store brand
• Monitor and analyze sales performance data, ensure sales targets and KPIs are met
• Handle customer inquiries, complaints, and escalations in a professional manner

Qualifications:

• Experience in retail management or a related field, with a proven track record of success
• Strong leadership skills with a focus on professional development and a passion for delivering premium customer experiences
• Exceptional customer service skills, with a natural ability to connect with people and build long-lasting relationships
• Outstanding organizational and time management skills, with the ability to multitask and prioritize effectively
• A passion for working in a fast-paced environment and the ability to stay calm under pressure
• Proficient in Microsoft Office applications
• Ability to use Adobe Creative software, Graphic Design, and Print Production experience preferred (Training is provided and will be required for Center Managers as part of Print Services Training)
• Ability to lift up to 50 pounds

If you're ready to take on the challenge of becoming a Center Manager at The UPS Store who can grow a business, build a winning team, and delivering a premium customer experience, apply now!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work Location: In person