Retail Store Operations Manager jobs in New York, NY

The UPS Store is a network of individually owned and operated franchised service centers specializing in small business solutions.

The Assistant Store Manager helps the Store Manager run the day-to-day operations of the retail location. He or she may be required to open and close the store, help manage productivity and ensures the store's team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Store Manager and provided to the franchise owner.

The Assistant Sales Manager is involved with profit / loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), two to three years of customer facing supervisory experience in a retail setting, retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Store Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.

Compensation $40,000 - $45,000, depends on skills and experience with room for growth.

RESPONSIBILITIES           

• Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and helps facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Available to work weekends as required
• Helps develop and implement the store marketing program
• Helps manage store financials and prepare/provide reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Helps oversee store maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

SHIFTS

• Mornings
• Afternoons
• Weekends

QUALIFICATIONS             

• 2 to 3 years of customer facing supervisory experience in a retail setting
• High school diploma or GED required
• Advanced education degree, coursework, or tech school desired
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities

BENEFITS

• Flexible Schedule
• Sick Pay
• Insurance; medical, dental and vision
• Holidays
• 401K Retirement Savings Plan with match
• Paid Training
• Employee Discounts
• Uniforms Provided