Retail Store Shift Supervisor jobs in Chicago, IL

Retail Store Shift Supervisor supervises the staff of a retail store during an assigned shift. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Being a Retail Store Shift Supervisor maintains store appearance and product presentation to company standards. Provides support to sales associates during peak periods or when scheduling conflicts arise. Additionally, Retail Store Shift Supervisor requires a high school diploma. Typically reports to store manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

C
Lead Supervisor
  • COACH Retail Store
  • Orland, IL FULL_TIME
  • Lead Supervisor
    Job Description

    The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business:

    Sales and Operational Processes. This individual shows
    exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.
    Sample of tasks required of role:
    SALES:
     Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and
    Assistant Store Manager(s) that align with Company priorities and values
     Endorses, models and develops team to deliver Coach’s Selling and Service expectations
     Enforces sales strategies, initiatives and growth across all categories
     Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and
    personal selling techniques to contribute to overall store and financial results
     Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven,
    including through team selling and selling to multiple customers
     Productivity Management: holds sales team accountable for personal sales
     Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s);
    monitoring process over time to achieve business goals and objectives
     Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to
    deliver business results
     Creates positive impressions with store team and customers by bringing best self to work through business
    attire consistent with Coach’s Guide to Style
     Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events,
    local associations, mall initiatives)
     Sensitive to customer and team needs and tailors approach by reading cues
     Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or
    District Manager as appropriate
     Develops both self and individual product knowledge skills and remains aware of current collections
     Understands the positive sales impact staffing has on the business and recruits accordingly
     Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize
    Company tools; delegates and empowers others and encourages individual growth
     Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and
    performance development
     Regularly provides feedback to others; coaches performance to a higher standard; provides constructive
    feedback to Store Manager(s) and Assistant Store Manager(s)
    OPERATIONS:
     Manages daily operational tasks according to Coach standards, switching gears based on the needs of the
    business both seamlessly and pro-actively
     Demonstrates strong business acumen
     Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a
    calm and professional demeanor
     Maintains interior and exterior upkeep of the building with partnership from the corporate office
     Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate
    partners, as necessary
     Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
     Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including
    driving sales and achieving individual and team goals
     Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve
    productive functions
     Ensures all daily tasks are completed without negatively impacting service of Coach standards
    Competencies required:
     Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top
    performers. Very bottom line oriented. Steadfastly pushes self and others for results.
     Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external
    customers. Gets firsthand customer information and uses it for improvements in products and services. Acts
    with customers in mind. Establishes and maintains effective relationships with customers and gains their
    trust and respect.
     Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously
    unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
     Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the
    organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can
    diffuse even high-tension situations comfortably.
     Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to
    change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find
    solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of
    anything.
     Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything
    before finishing, especially in the face of resistance or setbacks.
     Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act
    without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish
    things before moving on. Can comfortably handle risk and uncertainty.
     Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad
    knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of
    possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
     Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in
    his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for
    their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
     Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete,
    and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to
    people problems on any person or situation (not including direct reports) quickly and directly; is not afraid
    to take negative action when necessary.
    Additional Requirements:
     Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a
    luxury retail service environment. Possesses current knowledge of fashion trends and competition in the
    marketplace.
     Education: High school diploma or equivalent; college degree preferred.
     Technical: Knowledge of cash register systems, basic computer skills (including the ability to use
    iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release
    sheets.
     Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team.
    Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are
    required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up
    to 50 pounds to process product shipment/transfers
    Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible
    schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the
    day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
    Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive
    list of all performance requirements.
    Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we
    pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring,
    promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s
    qualifications as they relate to the requirements of the position under consideration. These decisions are made
    without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color,
    creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy,
    or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com

    Our Competencies for All Employees

    • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
    • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
    • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
    • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
    • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
    • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
    • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

    Our Competencies for All People Managers

    • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
    • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
    • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

    Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

    Job Type: Full-time

    Pay: $19.00 - $22.00 per hour

    Expected hours: 32 – 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance

    Compensation package:

    • Bonus opportunities

    Experience level:

    • 2 years

    Schedule:

    • 8 hour shift

    Shift availability:

    • Day Shift (Preferred)
    • Night Shift (Preferred)

    Work Location: In person

  • 18 Days Ago

S
Retail Store Supervisor
  • Sunnyside*
  • Schaumburg, IL FULL_TIME
  • JOB SUMMARY The Retail Store Supervisor of Sunnyside* Schaumburg, IL will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to...
  • 13 Days Ago

S
Retail Store Supervisor
  • Sunnyside*
  • Buffalo, IL FULL_TIME
  • JOB SUMMARY The Retail Store Supervisor of Sunnyside* Buffalo Grove, IL will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help...
  • 1 Month Ago

P
Store Shift Supervisor
  • Pet Supplies Plus
  • Arlington, IL OTHER
  • Overview Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come wo...
  • 22 Days Ago

P
Store Shift Supervisor
  • Pet Supplies Plus
  • Des Plaines, IL FULL_TIME
  • Overview Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come wo...
  • 22 Days Ago

P
Store Shift Supervisor
  • Pet Supplies Plus
  • Chicago, IL OTHER
  • Overview Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come wo...
  • 15 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Retail Store Shift Supervisor jobs found in Chicago, IL area

W
Shift Lead
  • WALGREENS
  • Chicago, IL
  • Job Summary: Opens and closes the store in the absence of store management, including all required systems startups, req...
  • 3/28/2024 12:00:00 AM

L
Retail Part Time Sales Supervisor, Chicago Il
  • Levi Strauss & Co.
  • Chicago, IL
  • JOB DESCRIPTION You're an original. So are we. We're a company of people who like to forge our own path. We invented the...
  • 3/28/2024 12:00:00 AM

H
Part Time Retail Merchandiser - Chicago IL 60622
  • Hallmark
  • Chicago, IL
  • Join Hallmark as a Part-Time Retail Merchandiser in Chicago, IL! This is your opportunity to represent the world's best-...
  • 3/28/2024 12:00:00 AM

N
Retail Sales Supervisor, Full Time
  • Nestle USA
  • Chicago, IL
  • ** Retail Sales Supervisor, Full Time** ** Retail Sales Supervisor, Full Time** *This position is not eligible for Visa ...
  • 3/28/2024 12:00:00 AM

P
Deli Shift Leader>
  • Pilot Flying J
  • Gary, IN
  • Pilot Flying J - 2501 BURR STREET [Retail Shift Supervisor] As a Deli Shift Leader at Pilot Flying J, you'll: Supervise ...
  • 3/27/2024 12:00:00 AM

B
Retail Store Sales Associate
  • Blick Art Materials
  • Chicago, IL
  • Your Role...: By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Retail Store Sales Assoc...
  • 3/27/2024 12:00:00 AM

S
Sr. Sales Manager, Retail
  • Samsung Electronics America Inc
  • Chicago, IL
  • Position Summary Role and Responsibilities Samsung Ads delivers high-quality audience targeting across CTV powered by th...
  • 3/25/2024 12:00:00 AM

U
Merchandise Manager
  • Ulta Beauty, Inc.
  • Chicago, IL
  • OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistr...
  • 3/24/2024 12:00:00 AM

Chicago (/ʃɪˈkɑːɡoʊ/ (listen), locally also /-ˈkɔː-/), officially the City of Chicago, is the most populous city in Illinois, as well as the third most populous city in the United States. With an estimated population of 2,716,450 (2017), it is the most populous city in the Midwest. Chicago is the principal city of the Chicago metropolitan area, often referred to as Chicagoland, and the county seat of Cook County, the second most populous county in the United States. The metropolitan area, at nearly 10 million people, is the third-largest in the United States, and the fourth largest in North A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Retail Store Shift Supervisor jobs
$32,931 to $46,490
Chicago, Illinois area prices
were up 0.8% from a year ago