Retail Store Shift Supervisor supervises the staff of a retail store during an assigned shift. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Being a Retail Store Shift Supervisor maintains store appearance and product presentation to company standards. Provides support to sales associates during peak periods or when scheduling conflicts arise. Additionally, Retail Store Shift Supervisor requires a high school diploma. Typically reports to store manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Massanutten Resort
Job Summary
The Retail Store Supervisor’s role is to provide excellent customer service while professionally directing daily operations of assigned store including training staff members and overseeing store operation and processes strictly defined for the Retail Department. Protects employees and customers by providing a safe and clean store environment. Maintains all store related paperwork including accurate daily, weekly and monthly reports. Oversees store inventory levels and reports merchandise needs to Retail Assistant Operations Manager and Inventory Control Specialist. Creates dynamic visual displays that highlight the store merchandise as well as the resort atmosphere and brand.
Required
2 years for supervisor experience in a retail or hospitality setting
Computer experience including Microsoft Office and POS systems
Excellent guest service skills
Excellent cash handling skills
ServeSafe or similar food management certification within 30 days of hire
Must be at least 21
Typical Schedule
Days:
Varies including weekends and holidays
Hours:
Varies including nights
Core Responsibilities
For more information, contact Ana at 540-289-4939.
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