Retail Store Shift Supervisor supervises the staff of a retail store during an assigned shift. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Being a Retail Store Shift Supervisor maintains store appearance and product presentation to company standards. Provides support to sales associates during peak periods or when scheduling conflicts arise. Additionally, Retail Store Shift Supervisor requires a high school diploma. Typically reports to store manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Retail Sales Associate - The UPS Store
The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Sales Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
* Delivers outstanding customer service to walk-in customers and telephone inquiries
* Continuously practices good listening skills with customers, UPS Store team members, and leadership
* Takes ownership of the customer's shipping needs and offers viable solutions
* Takes action to learn all product and service offerings, alternative solutions, and industry trends
* Operates all equipment, software, and devices in an expert fashion and is willing to teach others
* Maintains a clean and safe working environment
* Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
* Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
* May open and/or close the store and perform end-of-day accounting, etc.
* Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
* Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites
* Available to work Saturdays
QUALIFICATIONS
* High school diploma or GED required
* Retail/customer service experience
* Good communication and people skills
* Able to cross sell and up sell products and services
* Professionalism and Excellent customer service a must
* Strong verbal and written communication skills, including spelling and math
* Prompt, reliable, and responsible
* Strong computer and internet skills
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
Weekly day range:
Work Location: In person
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0 Retail Store Shift Supervisor jobs found in San Francisco, CA area