Retail Store Shift Supervisor jobs in Santa Fe, NM

Description

Job Summary: We are seeking a dynamic and customer-oriented Retail Floor Supervisor to join our hardware store team. As a Retail Floor Supervisor, you will be responsible for developing our retail personnel, overseeing the daily operations of the sales floor, and ensuring excellent service is provided to our customers. The Retail Floor Supervisor will also be responsible for managing inventory and ensuring we have a clean, organized store. Weekend work is required. 

The ideal candidate will have demonstrated experience in customer service, retail management including the supervision of employees, and be knowledgeable about tools, hardware, and DIY projects. A background check and drug screen will be required before an offer of employment is finalized. 

Work Environment: Work is performed in an industrial retail space with time occasionally spent in a warehouse. The employee may occasionally be exposed to moving mechanical parts, fumes, or airborne particles. The volume is usually quiet to moderate.

Primary Responsibilities:

• Employee Training and Development: Hiring, developing, and scheduling employees to ensure we have qualified, capable staff available to serve our customers. 
• Product Knowledge: Develop a thorough understanding of the hardware store's inventory, including tools, building materials, plumbing supplies, electrical products, and other hardware items. Stay updated on new products and industry trends.
• Sales Generation: Proactively engage with customers to understand their project requirements and upsell additional products or accessories that align with their needs.
• Store Organization and Merchandising: Ensure store is clean and maintained and      that products are well-organized and appropriately displayed on shelves. 
• Cash Handling: Efficiently process customer transactions using the point-of-sale (POS) system and handle cash, credit card, and other payment methods accurately. Handle returns and exchanges in accordance with store policies, ensuring customer satisfaction while adhering to company guidelines.
• Inventory Management: Ensure the products are stocked and faced on the sales floor. Develop marketing displays for promotional items. Conduct inventory counts as required by company policy.
• Customer Service: Address customer inquiries, complaints, and returns promptly and professionally, aiming to resolve issues to their satisfaction while adhering to store policies.
• Safety Compliance: Promote a safe shopping environment by following all safety protocols, including the proper use of equipment and handling of hazardous materials.
• Team Collaboration: Collaborate with teammates, staff from other departments, and company leadership to optimize store operations.

  Note: This job description is intended to convey information essential to understanding the scope of the available and is not an exhaustive list of skills, efforts, duties, or responsibilities associated with the role.

About Oil & Gas Equipment/O&G Hardware: We are a customer-driven organization that has been in operation for over 65 years due to our dedication to professionalism and a smile. We are deeply rooted in the communities we serve and believe in building relationships that defy time. Our core values of commitment to the customer, integrity, and attention to detail have allowed us to be a go-to for the Oil and Gas Industry and do-it-yourselfers throughout the Four Corners states of New Mexico, Utah, Colorado, and Arizona. Oil & Gas Equipment/O&G Hardware is more than a retail location offering high-quality products, we are a big family where customers feel welcome, taken care of, and cherished.

Requirements

Experience, Education and Certifications Desired: 

• High school diploma preferred, but not required.
• 3 years retail experience
• 1 year management experience

Other Desired Skills/Qualifications:

• Product Knowledge: Knowledge of hardware products and their various applications, as well as an ability to quickly learn about new products.
• Customer Service Skills: Excellent interpersonal and communication skills to interact effectively with customers and deliver exceptional service.
• Physical Stamina: Ability to stand/walk for extended periods, lift heavy objects, and perform physically demanding tasks when restocking merchandise or assisting customers with heavy items.
• Adaptability: Willingness to work flexible hours, including evenings, weekends, and holidays.
• Excellent written and verbal communication skills
• Strong supervisory and management skills
• Technology Proficiency: Comfortable using a computerized POS system and other retail-related software.
• Problem-Solving: Strong critical thinking skills to address customer and organization needs in creative ways
• Lift and carry items up to 25 pounds, operate a hand-truck, forklift, or other resource to lift/carry heavier items.