Retail Zone Manager jobs in Scranton, PA

The Team Member will work directly with Guests, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards. The specialized areas the Team Member could work in any of the following positions: Cashier, Court Monitor, and/or Events.

General Tasks and Duties

• Deliver WoW Guest experiences
• Accurate cash handling and till management
• Greet and assist Guests
• Advocate Guest satisfaction and WoW!
• Ensure that all jumpers have a valid waiver, proper footwear, and are aware of the risks included with jumping
• Explain Sky Zone court policies
• Explain and promote add-on opportunities and sales initiatives
• Handle concession orders
• Stock inventory
• Keep workstations clean and organized.
• Advocate risk management
• Report and assist in handling injuries
• Maintain positive relations and rapport with patrons, but be firm and command respect
• Have full knowledge of emergency procedures and assist in implementing them
• Clean bathrooms and other custodial duties as scheduled, or requested
• Attend regularly scheduled Team Member meetings and in-service meetings/training sessions
• Other duties as assigned

Qualifications

• Ability to provide excellent Guest service in person and over the phone
• Ability to interact and communicate clearly and effectively
• Ability to work in a fast-paced environment
• Ability to handle money
• Ability to speak in front of groups
• Ability to project voice and be heard in a loud environment
• Ability to enforce rules
• Ability to handle and resolve issues and guest concerns

Core Competencies

• Display a high level of energy and enthusiasm
• Build and maintain strong work relationships with fellow Team Members
• Display a WoW personality

Working Hours

• Part Time Employment
• Hours Vary
• Nights & Weekend Availability Preferred

Physical Requirements

• Ability to reach, bend, stoop and frequently lift up to 25 pounds
• Ability to work in a standing position for long periods of time

Job Type: Part-time

Pay: $9.00 - $11.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person