Returns Clerk processes all repairs and returns in a timely manner. Schedules, submits and initiates supplier returns in accordance with standard procedures. Being a Returns Clerk records related data and supplier policies during future reporting process. May require an associate degree. Additionally, Returns Clerk typically reports to a supervisor. The Returns Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
About the Company:
Mercana is one of North America’s leading home furnishings wholesalers, with interior designer and retail partners around the globe. As a “design-first” company, we produce unique pieces for the home each season including items such as wall art, furniture, lighting, and home décor accessories.
Position Summary:
The Returns Supervisor, reporting to the Director of Warehouse Operations, is responsible for managing the end-to-end returns process, executing timely and accurate processing of returns, implementing continuous improvement initiatives, training employees on the returns process, managing quality control, and providing leadership and mentorship to warehouse staff.
Responsibilities:
End-to-End Returns Management:
Workflow Optimization:
Employee Training:
Quality Control Management:
Leadership and Team Development:
Qualifications:
High school diploma or equivalent; Bachelor's degree preferred.
3- 5 years proven experience in warehouse operations leadership (as a manger or supervisor), with a focus on returns management.
Strong technical warehousing skills (systems and equipment), experience in inventory control.
Strong understanding of quality control processes and continuous improvement methodologies.
Excellent communication and interpersonal skills.
Leadership qualities with the ability to mentor, coach, and motivate a team.
Detail-oriented with strong organizational and problem-solving skills.
Proficiency in Microsoft Office Suite and warehouse management systems.
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