Returns Manager jobs in Springfield, MA

The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.

As a Shipping Associate focused on strong customer service in our retail store, you will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Whether it’s an Amazon return, shipping a package via UPS, or any other related service, you’ll provide exceptional customer service and have our customer’s needs in mind while helping them with their shipping needs and unpackaged returns.

Get great perks.

• Generous paid time off, weekly pay, training, and career growth opportunities
• Compensation based on qualifications and experience. Hiring immediately
• Opportunity for full time or part time hours depending on the specific store’s opening(s)
• Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
• 401(k) plan with a company match, dental and vision insurance, and many more benefits; full-time associates also eligible for medical

Schedule an interview immediately.

• Schedule an interview potentially within minutes of applying. We'll let you know within 24 hours if you're not eligible. In-person interviews are at the store location

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule (including nights and/or weekends)
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100 pound range
• Enjoy collaborating and working with other team members
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Staples does not sponsor applicants for work visas for this position