Returns Supervisor jobs in Austin, TX

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Product Returns Program Manager

THE ROLE:

Join the global quality returns team as a Program Manager to support a rapidly growing new business.  The role will include designing and implementing new returns processes and procedures along with managing the governance and oversight of our 3^rd party returns centers.  We are in search of an experienced program manager with strong analytical, problem-solving and cross-functional collaboration skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful returns program management.

THE PERSON:

A self-motivated, creative problem solver with a data centric mindset and strengths in time-management, cross-functional collaboration, and deep understanding of reverse supply chain processes including: inventory management, quality, materials management, and planning.  Must be self-directed and able to work in complex and dynamic ecosystems.

KEY RESPONSIBILITIES:

• Design and implement returns processes and procedures that adhere to internal policies and meet stakeholder requirements
• Provide oversight and governance of returns center processes and reporting
• Manage returns processes across a cross-functional / matrix organization
• Provide clear and timely communications to multiple stakeholders
• Possesses a thorough knowledge of the principles of project management and apply them effectively on small to large size projects
• Use a data centric approach to prioritize focus areas and drive continuous improvement
• Coordinate with Program Managers on priorities and deadlines
• Initiate changes to existing processes and methods to improve project and team efficiency
• Proactively involve team members in planning, decision-making and execution efforts 

PREFERRED EXPERIENCE:

• Project Management experience in returns processes at a hardware or electronics component manufacturer
• Previous experience managing and/or onboarding 3^rd party partners
• Knowledge of a wide variety of systems and processes (SAP, Salesforce, RMA)
• Experience working with teams across multiple geographic locations
• Comfortable with ambiguity and with the ability to adapt and be creative.
• Detail oriented, self-driven with a strong sense of pride and ownership. 
• Strong organizational, problem-solving, interpersonal, presentation, written and verbal communication skills 
• Demonstrated ability to build relationships and work effectively as a self-starter and as part of a team 

 ACADEMIC CREDENTIALS:

• BS/BA or equivalent
• PMP / CPIM / CSCP or related certifications preferred

 LOCATION:

Austin, TX

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At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

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