Returns Supervisor jobs in Dallas, TX

Returns Supervisor supervises the receipt of goods for return and coordinates return of goods to vendors. Handles defective, discontinued or recalled goods and destroys returned goods as appropriate. Being a Returns Supervisor ensures the returns process follows appropriate procedures and maintains documents as necessary. May require an associate degree or its equivalent. Additionally, Returns Supervisor typically reports to a manager. The Returns Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Returns Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Mansion Front Desk Supervisor
  • Front Desk Supervisor
  • Dallas, TX FULL_TIME
  • Job summary -
    • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)
    The following are specific responsibilities and contributions critical to the successful performance of the position:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house counts and expected arrivals/departures/ VIPs.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
    • Access all functions of the computer system.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
    • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
    • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
    • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
    • Ensure that staff report to work as scheduled. Document any late or absent employees.
    • Coordinate breaks for staff.
    • Assign work duties to staff.
    • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
    • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.
    • Monitor the hotel front entrance and resolve any congested situations.
    • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
    • Monitor communication logs and ensure that guest requests are followed up within minutes.
    • Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
    • Monitor guest mail and ensure that it is processed according to procedures.
    • Monitor and ensure that express checkouts are processed through the system.
    • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
    • Ensure security of guestroom access.
    • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
    • Contracted banks
    • Shortages/overages
    • Late charges
    • Petty cash/paid outs
    • Adjustments
    • Posting charges
    • Making change for guests
    • Cashing personal/travelers checks
    • Payment methods/processing
    • Settling accounts
    • Closing reports
    • Cashier reports
    • Balancing receipts
    • Dropping receipts
    • Securing banks
    • Review previous night's no-shows, verify, and ensure billing of such.
    • Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
    • Assist staff with expediting problem payments.
    • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
    This list of essential functions is not exhaustive and may be supplemented, as necessary.

    Other Standard Responsibilities -
    Experience -
    • Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel

    General Skills -
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
     Technical Skills -
    • Ability to communicate (verbal and written) in English with co-workers, guests, and management.
    • Working knowledge of MS Word, Excel
    • Knowledge of PMS and hotel point of sales systems.
    • Ability to stand for prolonged periods of time.

    Education or Certification -
    • High school diploma

    Language -
    • Required to speak, read, and write English, with fluency in other languages preferred.
    Physical Requirements -
    • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

    Others –
    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

  • 1 Day Ago

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Returns Associate
  • Arteriors Home
  • Lewisville, TX FULL_TIME
  • Overview Passion, curiosity, and collaboration define our team of talented design enthusiasts. We often describe the Arteriors team members as a collective of creators and problem-solvers. They are en...
  • 1 Month Ago

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Returns Clerk
  • Wheel Pros
  • Grand Prairie, TX FULL_TIME
  • About Us:Wheel Pros is the leading proprietary brand in aftermarket custom wheels with an impressive portfolio of iconic lifestyle brands and a rapidly expanding presence in broader vehicle enhancemen...
  • 1 Month Ago

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Returns Exceptions Clerk
  • Ryder System
  • Hutchins, TX FULL_TIME
  • Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy) We are immediately hiring a Returns Exception Clerk in Hutchins, TX for our S...
  • 23 Days Ago

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Returns Clerk (FT)
  • PDQ STAFFING
  • Carrollton, TX FULL_TIME
  • PDQ Staffing is hiring a Returns Processor/Clerk for a Distribution center located in Carrollton TX. Shift: 8:30 AM - 5:30 PM Monday-Friday. Pay rate: $17.00-18.00/HR Depending on experience. Job Summ...
  • 2 Days Ago

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Parts and Returns Department Assistant
  • Tao Motor Inc
  • Carrollton, TX FULL_TIME
  • Position Overview: The Assistant in the Parts and Returns Department will play a crucial role in managing the inventory of parts and processing returns for a dynamic retail/wholesale e-commerce compan...
  • 7 Days Ago

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0 Returns Supervisor jobs found in Dallas, TX area

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Client Service Coordinator
  • Banfield Pet Hospital
  • Southlake, TX
  • Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of...
  • 3/28/2024 12:00:00 AM

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Client Service Coordinator
  • Banfield Pet Hospital
  • Frisco, TX
  • SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through t...
  • 3/27/2024 12:00:00 AM

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Senior Director Products & Services
  • Maxor National Pharmacy Services, LLC
  • Plano, TX
  • Overview: Maxor is seeking a Senior Director Products and Services to join our Pharmacy Services team. The Sr. Director ...
  • 3/26/2024 12:00:00 AM

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Patient Coordinator
  • Westlake Dermatology
  • Dallas, TX
  • Westlake Dermatology is looking to add a full-time Patient Coordinator to work at our Dallas office. The schedule will b...
  • 3/25/2024 12:00:00 AM

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Lead PFS Support Services Representative
  • Tenet Health
  • Frisco, TX
  • Job Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthc...
  • 3/25/2024 12:00:00 AM

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Warehouse Agent 3
  • Pilot Freight Services LLC
  • Dallas, TX
  • ** Warehouse Agent 3** **Job Category****:** Stations-Central **Requisition Number****:** WAREH03839 Showing 1 location ...
  • 3/24/2024 12:00:00 AM

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Customer Development Representative
  • WRIGHT CONSULTING TEAM LLC
  • Addison, TX
  • Job Description Job Description We are looking for a Customer Development Specialist to join our team. You will be respo...
  • 3/24/2024 12:00:00 AM

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Banquets Steward
  • Marriott International, Inc
  • Dallas, TX
  • Job Number 24041764 Job Category Food and Beverage & Culinary Location Sheraton Dallas Hotel, 400 Olive Street, Dallas, ...
  • 3/13/2024 12:00:00 AM

Dallas (/ˈdæləs/), officially the City of Dallas, is a city in the U.S. state of Texas and the seat of Dallas County, with portions extending into Collin, Denton, Kaufman and Rockwall counties. With an estimated 2017 population of 1,341,075, it is the ninth most-populous city in the U.S. and third in Texas after Houston and San Antonio. It is also the eighteenth most-populous city in North America as of 2015. Located in North Texas, the city of Dallas is the main core of the largest metropolitan area in the Southern United States and the largest inland metropolitan area in the U.S. that lacks ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Returns Supervisor jobs
$53,225 to $71,535
Dallas, Texas area prices
were up 2.2% from a year ago

Returns Supervisor in Atlantic City, NJ
Including trade contracts, purchases, returns, damaged materials, etc.
December 03, 2019
Returns Supervisor in Bloomington, IN
And returns master cash vaults to receiving room at conclusion of each shift and cleans the receiving.
December 11, 2019