Returns Supervisor jobs in Greenville, SC

Administrative and Returns Coordinator Service position responsible for offering support to Sales Representatives, Distributors and Customers. The candidate will have to coordinate requests between different departments including Supply Chain, Sales, Pricing, Product Management and Quality. The goal is to ensure the best possible customer experience; being able to solve their requests on-time and always with the right information.   This position is categorized as flexible per the Flexible Workplace Policy and therefore will be required to be located in the office a minimum of 4 days a week. This is a 12 month assignment.

• Researches and resolves complaints to ensure customer retention and satisfaction. Maintains direct contact with numerous departments and multiple channels of distribution.
• Ensures correct information is received and captured once Returns are processed.
• On going training understanding company’s products and their applications as well as being aligned with the company’s market strategy to ensure returns adhere to our company guidelines. 
• Work is performed under moderate supervision and measurable performance indicators.
• Maintain workflow through Return queues. 
• Responsible for data entry for Debits, Credits, Point of Sales, and Manual Returns

 Qualifications 

• Work closely with multiple departments to ensure quick solutions to any customer request. 
• Manage return requests and warranty returns.
• Use data to drive correct decisions, clarify priorities and optimize adherence to comply to quick resolution.
• Two ( ) years of business experience with exposure to Customer Service is preferred.
• A proven resourceful and creative decision-maker, with a sound analytical judgment.
• Driven to produce measurable results and continuous improvement.

Desired Characteristics

• Detail-oriented with strong process, organizational and oral/written communication skills. including virtual and electronic communications.
• Prior experience and/or willingness to work with team members that are not co-located.
• Sound knowledge of the company’s products and services.
• Experience with data analysis and spreadsheet tools.
• Familiarity with SAP, QuickBase, Power BI, and Salesforce.

Compensation

The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more.  This hourly rate is $19.00-$21.00.  

Benefits and Perks

The Highlights:

All around competitive culture where together we strive to:

• Approach each day with a tenacious curiosity
• Communicate openly and honestly- internally and externally
• Work hard, take risks, fail fast…learn and move on
• Embrace diversity and welcome opposing thoughts
• Empower and develop each other
• We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
  • Quarterly company all employee meetings
  • Management and Leadership development
  • Initiatives and special projects with executive leadership exposure
  • Access to top-notch learning courses through LinkedIn Learning
  • Regular manager check-ins to drive performance and career growth

Our more standard benefits

• Paid Company Holidays
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance 
• 401(k) retirement program with a fully vested immediate company match
• Flexible Spending Account options for pre-tax employee allocations

Equal Opportunity Employer

Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.  At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com