Returns Supervisor jobs in Kansas City, KS

About us

Pioneer Music Company (PMC) is a family owned & operated, insanely agile and customer-focused company ran by a passionate team that is able to distribute solutions for technology products covering jobs from a home theater to a stadium across the Midwest.

Our story begins in 1869 when PMC first opened its doors in the budding town of Burlington, KS. Starting from implements and hardware, in the early 1900s, our ancestors quickly recognized the future of audio and technology. Generation after generation innovating to carry that vision through the Great Depression to today. Pioneer, now six generations in, combines the rich history of relationships with our vast network of products and resources. Whatever you need, you’ll find it here.

PMC is the Midwest’s most recognized name in audio and video electronics for dealers, integrators and installers. The original Pioneer brought its customers hardware and implements and although the products we sell have changed a lot in the 150 years we’ve been in business – we haven’t. Face-to-face and a handshake is how we’ve operated for six generations.

Today we are headquartered in Lenexa KS & operate across the Midwest in Kansas City, Saint Louis, Chicago, Minneapolis, Omaha & Des Moines. Our promise is to uphold our tradition of treating our team and our customers like family. Family-owned for six generations, everyone on our team has a voice and is a part of the vision of our business.

Job Title: Returns Specialist

Job Summary:

PMC is seeking a skilled Warranty & Returns Manager to join our team. The ideal candidate will be responsible for handling all aspects of warranty claims and end-to-end returns for our products, both from our customers and to our vendors. This includes, but is not limited to, managing customer inquiries, assessing warranty claims, and processing returns in accordance with company policies and procedures. The Warranty & Returns Specialist will work closely with our sales, accounting& operations teams to ensure customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries related to warranty claims and returns in a timely and professional manner.
• Schedule shipments for customer returns to PMC when appropriate, coordinating with the operations team to ensure the optimal shipment method is used.
• Assess the validity of warranty claims and determine appropriate resolutions, such as repair or replacement of products or return to our vendor for credit.
• Communicate with internal teams, including sales, accounting & operations to ensure timely resolution of customer issues.
• Process returns in accordance with company policies and procedures, including inspection of returned products, determining the reason for return, and issuing refunds or replacements when appropriate.
• Manage return shipments of defective product to our vendors.
• Collaborate & manage communication with vendors that we have shipped defective product back to ensure timely disposition & crediting.
• Responsible for maintaining the organization of all RMA work areas.
• Maintain accurate records of warranty claims and returns, including tracking trends and identifying opportunities for improvement.
• Provide regular reports to management on warranty and returns performance.
• Maintain a working knowledge of PMC and vendor return policies.

Requirements:

• Bachelor's degree in business administration, logistics, or a related field preferred but not required.
• 3 years of experience in warranty management & returns processing.
• Strong analytical skills and attention to detail.
• Excellent verbal & written communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Knowledge of consumer protection laws and regulations.
• Proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint)

If you are a motivated and detail-oriented professional with a passion for customer service, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Warranty & Returns: 3 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person