Returns Supervisor supervises the receipt of goods for return and coordinates return of goods to vendors. Handles defective, discontinued or recalled goods and destroys returned goods as appropriate. Being a Returns Supervisor ensures the returns process follows appropriate procedures and maintains documents as necessary. May require an associate degree or its equivalent. Additionally, Returns Supervisor typically reports to a manager. The Returns Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Returns Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Responsibilities:
- Supervise and manage a team of employees in a retail environment
- Provide training and development opportunities to enhance employee skills and performance
- Ensure excellent customer service by coaching employees on sales techniques, phone etiquette, and customer interactions
- Oversee cash handling procedures and ensure accuracy in transactions
- Monitor inventory levels and implement effective inventory control measures
- Utilize retail math skills to analyze sales data and make informed decisions
Qualifications:
- Multilingual skills are a plus, as it may be necessary to communicate with diverse customers and employees
- Previous experience in supervising or managing a team, preferably in a retail setting
- Strong knowledge of sales principles and retail management practices
- Proficient in cash handling procedures and possess excellent math skills
- Excellent communication and interpersonal skills
- Ability to prioritize tasks, delegate responsibilities, and make sound decisions
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or benefits associated with the role of Supervisor.
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
Experience level:
Shift:
Work Location: In person
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