Join our team as a Community Engagement Associate!
Are you passionate about making a difference in your community? Do you want to work for an organization that is dedicated to improving lives and creating a community where everyone can access quality education, secure a good job and enjoy a healthy life? If so, United Way Quad Cities is looking for a Community Engagement Associate to join our team in Bettendorf, IA.
As a Community Engagement Associate at United Way Quad Cities, you'll play a vital role in furthering our mission by providing exceptional internal and external support, while spearheading our community engagement efforts. Your responsibilities will include project management, volunteer/stakeholder support, and active coordination to ensure that our programs in the areas of Education, Income, and Health run smoothly. You'll directly contribute to the cultivation of inspiring volunteer engagement opportunities, facilitate the implementation of United Way initiatives, support grantmaking processes, and maintain ongoing communication to share impact with volunteers and stakeholders.
Volunteer Engagement -
- Continuously assess volunteer needs in collaboration with ilivesnternal and external partners.
- Innovatively research and design ways to engage volunteers.
- Develop meaningful volunteer opportunities with schools, community organizations, and cross-sector partners to drive impact and enhance volunteer capacity that embody love, inspiration and engagement.
- Establish and maintain a comprehensive menu of volunteer opportunities.
- Coordinate with Volunteer and Events Manager to create inspirational, innovative and quality volunteer experiences for corporate partners.
- Lead large-scale volunteer events, such as Day of Caring.
- Recruit volunteers for UWQC initiative opportunities.
- Ensure volunteers have a world-class volunteer experience with clear communication leading up to the project, training and necessary tools and resources.
- Lead the volunteer thank-you process and ensure timely impact reporting.
- Administer surveys to gather input and feedback.
- Manage the Volunteer Hub, including system maintenance, recruiting opportunities, and troubleshooting.
Programs/Initiatives -
- Build and sustain partnerships between school districts, service providers, and community organizations to increase program participation.
- Effectively communicate program and initiative details to partners, volunteers, and stakeholders.
- Ensure the procurement and delivery of necessary supplies, materials, and food for UWQC programs.
- Track and report specific data points as required.
- Coordinate schedules for UWQC programs (e.g., Read United, parent workshops, etc.).
- Provide excellent customer service and troubleshoot issues or concerns for partners, volunteers, and stakeholders.
- Communicate impact to volunteers.
Community Investment -
- Coordinate schedules for Community Investment Panel volunteers.
- Assist in recruiting Community Investment Volunteers.
- Provide clear and concise communication to Community Investment Volunteers.
- Prepare materials for the Community Investment Panel, including email address books, rosters, and access to electronic applications.
- Perform data entry, data exporting, and maintenance in Foundant (grantmaking software).
- Perform data entry and tracking of program information in Andar (CRM).
Competencies:
Competencies for all UWQC Staff:
- Mission-Focused
- Relationship Oriented
- Collaborator
- Results-Driven
- Brand Steward
Functional Competencies/Accountabilities:
- Implements and Manages Projects
- Strategic Community Collaborator
- Effective & Engaging Communicator
- Volunteer Engagement
- Cross-Functional Capability and Collaboration
Experience/Other Requirements:
- Bachelor's Degree preferred.
- 1-3 years of work experience in administrative, volunteer management, and/or program implementation.
- Effective verbal and written communication skills.
- Excellent organizational skills.
- Ability to multi-task, establish priorities, and meet deadlines in a fast-paced work environment.
- Strong volunteer management skills.
- Ability to work both independently and as a team member; flexible and open to change.
- Motivated to challenge the status quo.
- Capacity to think big and execute.
- Proven track record in project management and results-driven performance.
- Proficiency with MS Office, including Word, Excel, PowerPoint, and Outlook.
- Reliable transportation, a valid driver's license, and proof of insurance are required.
- Ability to work a flexible schedule, including occasional evenings and weekends.