Room Reservations Manager - Casino jobs in Biloxi, MS

Principal Duties & Responsibilities:

Enhances the guest experience by providing exceptional service.
Services assigned rooms according to departmental specifications, within allotted time.
Documents room status on assignment sheets.
Greets guests passing in corridors, establishing eye contact.
Ensures that equipment in guestrooms is operational – TV, remote control, phones, lights, etc.
Performs turndown service.
Delivers guest request items.
Uses cleaning chemicals as instructed.
Uses safety equipment as required.
Communicates all maintenance issues to supervisor.
Executes Daily Cleaning Projects.
Secures master keys while working.
Collects/secures lost-and-found articles and turns into Security.
Restocks housekeeping cart daily.
Trains new employees as needed.
Controls inventory of supplies.
Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.

Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.
Resolves guest issues.
Adheres to department and property policies and procedures.

Knowledge, Skills, and Abilities Required:

High school diploma or GED.
High energy level.
Good judgment and common sense.
Ability to work a flexible schedule.
Ability to communicate basic information to others.
Ability to understand and promulgate written memos, instructions, regulations.

Skills

• Detail Oriented
• Customer Service