Room Reservations Manager - Casino oversees hotel reservations. Ensures rooms are not overbooked and that guests receive requested rooms. Being a Room Reservations Manager - Casino handles any room disputes. Trains and schedules employees. Additionally, Room Reservations Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Room Reservations Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Room Reservations Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Summary
The Reservations Manager is responsible for overseeing the daily operations of the Grand Hyatt Vail and Vail Residences call center to ensure that the department functions at its optimum potential. Manager will collaborate daily with Director of Revenue in all aspects of Reservations department operations, including daily task completion, creation and implementation of effective processes, quality assurance, celebrating successes, and effective coaching of staff for optimal performance. The Reservations Manager is also responsible for accurate tracking, reporting individual and team performances and communicating results.
In this management role, the leader will support the team and represent our property to prospective guests over the phone and through email correspondence in a professional and proficient manner to our guests and team. Manager must maintain a full knowledge of Resort accommodations and amenities in order to stimulate the pre-arrival expectations of our guests and create a positive guest impression. Position requires Manager to act as a liaison between all appropriate resort departments, resort guests, resort owners and the reservations and revenue teams to ensure that clear, effective communication between these departments to enhance the resort’s reputation, optimize revenue and provide the highest level of guest service.
Ability to coach and development team members, while providing a hands on approach with use of technology and tools available within Hyatt Hotels and Resorts. This person would report directly to the Director of Revenue Management.Qualifications
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