Room Reservations Manager - Casino jobs in Cleveland, OH

Job Overview:
We are seeking a highly organized and detail-oriented Administrative Assistant and Reservations Manager to join our team. As administrative Assistant and Reservations Manager, you will be responsible for overseeing all aspects of the reservation process, ensuring excellent and prompt guest response. If you have strong communication skills, exceptional organizational abilities, and a passion for delivering exceptional customer experiences, we would love to hear from you.

Responsibilities:
- Manage and oversee the reservation process
- Coordinate with various departments to ensure accurate and timely reservations
- Provide exceptional customer support by addressing inquiries and resolving issues
- Train hosts as necessary
- Maintain accurate records of reservations, cancellations, and modifications
- Coorespond via phone and email with guests
- Assist managers with administrative tasks

Qualifications:
- Previous experience in a similar role, such as customer support, clerk, or reservations management, administrative assistant
- Strong attention to detail and proofreading skills
- Excellent communication skills, both written and verbal
- Proficient in using phone systems and other communication tools
- Strong clerical skills, including typing and data entry
- Experience with calendar management and scheduling software
- Computer literacy with proficiency in MS Office Suite

Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Paid time off for vacation and sick leave
- Opportunities for career growth and advancement within the company

If you are passionate about providing exceptional customer service and have the skills required for this role, we encourage you to apply. Please submit your resume along with a cover letter detailing your relevant experience. We look forward to reviewing your application.

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Vision insurance

Schedule:

• Day shift

Ability to Relocate:

• Cleveland, OH 44114: Relocate before starting work (Required)

Work Location: In person