Room Reservations Manager - Casino jobs in Concord, NH
Room Reservations Manager - Casino oversees hotel reservations. Ensures rooms are not overbooked and that guests receive requested rooms. Being a Room Reservations Manager - Casino handles any room disputes. Trains and schedules employees. Additionally, Room Reservations Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Room Reservations Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Room Reservations Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Room Reservations Manager - Casino jobs
Central Reservations Manager
- Loon Mountain
-
Lincoln, NH
FULL_TIME
-
Overview:GENERAL ACCOUNTABILITIES
Maintains and enhances a guest focused culture in all areas of responsibility.Effective communications skills with all levels of employees, guests and all outside contacts.Ability to delegate and manage responsibility, motivate and lead Central Reservation Agents.Understanding of corporate and resort specific policies and procedures.Responsibilities:ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Manages Central Reservations team members and the processes of the Central Reservations department, including but not limited to incoming and outgoing phone calls, Live Chat and E-mail from our guests via info@loonmtn.com and other Loon general information e-mail addresses.
Answer incoming calls, general resort e-mail, and Live Chat inquiries directed generally from the web site/e-store.
Puts together the schedule for all members of the Central Reservations Team.
Works with Central Reservations agents with training and great guest service on the phone system, Chat Systems and e-mail.
Manages the Concierge Team.
Manages the Guest Seasonal Locker Program.
Handles processing of NRE passes for Loon Racing, Loon Freestyle, New England Disabled Program, The Mountain Club, Identity Coffee, Pemi F&B, and Waffle Cabin, First Aid and Loon Mountain Real Estate, and any other 3rd parties to Loon. Fulfill season pass process from communicating the process to them and then delivering season Passes and vouchers to those departments throughout the year. Handle any pass returns from these groups.
Utilize the phone system and CRM (Sales Force)/software to its maximum efficiency for not only the guest but the team members and the Resort in general.
Develop a comprehensive understanding of the products Loon offers guests including but not limited to Tickets, Season Passes, Administrative, Snowsports, Rental, Adventure Center, Tubing, and All Biking products.
Strong knowledge of general software for Central Reservations Systems Five Nine, our CRM System (Sales Force), RTP, Aspenware and other related systems.
Work with Managers of Snowsports, Children’s Center, Rentals, Adventure Center/Mountain Biking, Sales, H.R. & IT to make sure of a complete understanding of those products and procedures for those departments.
Meet service level objectives and department goals.
Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
Manager RESPONSIBILITIESManages approximately 7-10 employees in the Central Reservations Department.Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work, appraising performance, coaching Team Members.Qualifications:QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCEAbility to learn and maintain RTP/POS and Central Reservations system. Proven guest service skills required.
LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts and percentages.
REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. The ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONSNone Listed
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. - 30 Days Ago
Surveillance Manager(Casino)
- ITTrail Blazers
-
Concord, NH
FULL_TIME
- ● High school diploma or equivalent.● 7 or more years CASINO surveillance experience, 5 or more years’ management experience● Knowledge and understanding of all aspects of a digital system utilized in...
- 14 Days Ago
Dishwasher with Room to Grow!
- Fosters Boiler Room
-
Plymouth, NH
PART_TIME,FULL_TIME
- We are seeking energetic, and friendly dishwashers to join our team. If you are looking for a position in a fast-paced and exciting work environment - this is the place for you!Flexible schedule with ...
- 7 Days Ago
Reservations Agent
- Omni Hotels & Resorts
-
Bretton Woods, NH
OTHER
- Location Mount Washington Hotel As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favori...
- 1 Month Ago
Hotel Reservations Attendant
- Path Resorts
-
Sanbornton, NH
FULL_TIME
- DescriptionWelcome to the role of Hotel Reservations at Path Resorts nestled in beautiful Sanbornton, NH! In this position, you would be responsible for providing exceptional service to our guests by ...
- 6 Days Ago
Hotel Reservations Attendant
- Path Resorts
-
Sanbornton, NH
FULL_TIME
- DescriptionWelcome to the role of Hotel Reservations at Path Resorts nestled in beautiful Sanbornton, NH! In this position, you would be responsible for providing exceptional service to our guests by ...
- 6 Days Ago
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0 Room Reservations Manager - Casino jobs found in Concord, NH area
Radiologist
- VCA Animal Hospitals
-
Concord, NH
- VCA Capital Area Veterinary Emergency and Specialty is seeking a board certified or residency trained Radiologist to joi...
- 4/24/2024 12:00:00 AM
Surface Warfare Officer
- US Navy
-
Concord, NH
- About America's Navy has the most modern, advanced fleet of ships in the entire world. Surface Warfare Officers (SWOs) a...
- 4/23/2024 12:00:00 AM
Marine Claims Senior Claims Specialist Role
- Zurich Na
-
Concord, NH
- Marine Claims Senior Claims Specialist Role112521Zurich North America is hiring an Marine Claims Senior Claims Specialis...
- 4/23/2024 12:00:00 AM
Grocery Clerk
- Concord Food Co-op
-
Concord, NH
- Job Type Part-time Description Job Summary Support department through assisting customers and ensuring shelves are well ...
- 4/22/2024 12:00:00 AM
PATIENT SERVICE REPRESENTATIVE
- Covenant Health
-
Nashua, NH
- Summary Responsible for activities associated with administrative practice operations. Provides excellent customer servi...
- 4/21/2024 12:00:00 AM
Hotel Front Desk Receptionist
- Bluebird Sunapee
-
Newbury, NH
- Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the ...
- 4/20/2024 12:00:00 AM
Hospitality Concierge
- LaBelle Winery
-
Amherst, NH
- Job Title: Hospitality Concierge of Amherst Reports to: Restaurant Manager Schedule: P/T, days/hours vary as needed, wee...
- 4/20/2024 12:00:00 AM
Radiologist
- VCA Antech, Inc.
-
Concord, NH
- VCA Capital Area Veterinary Emergency and Specialty is seeking a board certified or residency trained Radiologist to joi...
- 4/20/2024 12:00:00 AM
About Concord, New Hampshire
Concord is located at 43°12′24″N 71°32′17″W / 43.20667°N 71.53806°W / 43.20667; -71.53806 (43.2070, −71.5371).
According to the United States Census Bureau, the city has a total area of 67.5 square miles (174.8 km2). 64.2 square miles (166.4 km2) of it is land and 3.2 square miles (8.4 km2) of it is water, comprising 4.79% of the city. Concord is drained by the Merrimack River. Penacook Lake is in the west. The highest point in Concord is 860 feet (260 m) above sea level on Oak Hill, just west of the hill's 970-foot (300 m) summit in neighboring Loudon.
Concord lies fully within the Merrima...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Reservations Manager - Casino jobs
$54,317 to $80,445
Concord, New Hampshire area prices
were up 1.4% from a year ago
were up 1.4% from a year ago