Room Reservations Manager - Casino jobs in Des Moines, IA

The Opportunity

Are you a proven leader eager to utilize your management and administrative expertise to advance our mission to foster stronger connections between dogs and their owners, while making a meaningful difference in our community?

Are you ready to leverage your consultative sales skills and experience to support clients in identifying their needs and offering appropriate dog training programs and retail products meet those needs?

Do you embrace the role of servant leader, eager to mentor staff and empower them to reach their full potential?

Do you love puppies? (Of course, you do! Everybody loves puppies! We were just making sure you were paying attention.)

If you answered yes to all these questions, then Zoom Room Ankeny would love to talk to you.

The Company

Zoom Room Ankeny is a positive reinforcement dog training gym where we don't train dogs, we train the people who love them! Because we believe that trained dogs are happier, healthier, and lead more fulfilled lives, our easy-to-follow curriculum makes learning intuitive and fun for dogs and humans alike.

Whether it’s puppy training, dog obedience, agility sports, or one of our many special workshops/events, Zoom Room will help you and your dog strengthen your bond through positive interactions.

In addition to training, we offer thoughtfully curated training gear, toys, and a large selection of healthy treats. After class, you are always welcome to join us in our Hound Lounge for a free cup of coffee and conversation with fellow dog lovers.

Yes, we are a dog training business, but PEOPLE are at the heart of everything we do. Zoom Room is about building relationships, community, and the bond between people and their dogs. We all work as a team to make meaningful impacts in the lives of our clients, their dogs, and our community every day.

The Role

As the General Manager, you oversee all store operations, staff, budgets, and sales activities for Zoom Room. You are the perfect fit for this role because you are a thoughtful leader, a confident decision-maker, and have a passion for customer service and helping our people develop professionally.

You have a passion for training dogs and coaching humans. Through our best-in-class proprietary training program you will grow daily in your knowledge of dog behavior, canine learning theory, and effective dog training/human coaching techniques. You will lead private and group classes, all while providing a first-class customer experience to our clients, and high-value mentoring to our staff. For this role, professional dog training experience is a plus, but it’s not necessary if you have experience and comfort interacting with and handling dogs of all sizes.

Duties and Responsibilities

• Oversee all daily operations, including training services, the sales process, financial performance, and customer service delivery
• Develop operational and financial performance strategies, and implement actionable goals
• Maintain budgets, optimize expenses, and prepare regular reports for management
• Direct staff members’ work productivity and professional development
• Recruit and hire new staff; mentor and bring out the best in current staff
• Direct and maintain a culture of relentless customer service
• Lead group and private training sessions with humans and their dogs
• Actively listen to dog owners for opportunities to deliver exceptional customer service while effectively promoting and selling our dog training products and services that meet their unique needs.
• Individually participate in all daily operational activities, including all customer service and sales activities, answering inquiries, updating vaccination records, cleaning the facility, and maintaining retail product merchandising and sales

Qualifications

• MUST have at least 2 years of professional management experience with demonstratable ability to manage retail operations and develop staff
• MUST have at least 2 years of B2C sales experience
• MUST have at least 5 years of customer service experience
• MUST have at least 2 year of dog handling experience (prior dog training experience is not mandatory, but a strong commitment to learning and implementing scientifically validated methods for training both dogs and humans is essential, along with the dedication to continually strive for expertise through daily practice.)
• MUST demonstrate ability to balance multiple tasks at one time
• MUST demonstrate attention to detail
• MUST have reliable transportation
• MUST be available to work weekends and evenings
• MUST be able to lift 30 lbs
• MUST have ability and willingness to stand on your feet for extended periods
• MUST work effectively both individually and as a team
• MUST have a High School Diploma. College degree preferred

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• How many years of management experience do you have?
• Who is the dog trainer you most admire, and why?

Work Location: In person