Room Reservations Manager - Casino jobs in Framingham, MA

Description

About The Trustees:   

The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ properties are open to all, and we thrive by involving as many people as possible in all that we do. Founded in 1891 by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts.  We aim to protect special places for future generations to enjoy in perpetuity. We have helped protect more than 50,000 acres, including 27,000 acres on more than 120 reservations that are open to the public. We are a non-profit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. 

Description: 

The Gardens Manager in Boston will be responsible for the day-to-day operations of the network of community gardens in Boston as well as City Natives Nursery & Leatherbee Woods in Boston, and the Governor Hutchinson’s Field & the Pierce Reservation in Milton, and any additional properties acquired in the future within the Greater Boston area as determined. They will also oversee a robust series of programming and events and volunteer management and coordination for our network of garden coordinators, and all associated communications and meetings, including the spring and fall meetings.  

Reporting into the Regional Vice President, the Gardens Manager will be responsible for delivering on established revenue goals while managing the annual operating budget and growth projections. The Manager will oversee a Regional Engagement Manager and a Regional Stewardship Manager, and work as the second in command for the gardens portfolio, supporting the Regional Vice President. They will also support all initiatives to develop partnerships with like-minded organizations and build community relationships in the area.  

As the largest owner of community gardens in Boston and lead organization that advocates for urban growing in Boston, the Manager will often represent the Trustees mission and advocate for its mission with the Mayor’s team as well as several city, state and federal organizations. They will also support the Regional Vice President to grow our development efforts and support work with our development to raise funds, write proposals and reports, and host field visits. The Manager will be partnering and supporting all our Boston initiatives including the Boston Waterfront Initiative, the Mobile Adventurers and the Mobile Market.  

Being able to manage staff across multiple disciplines and departments will be essential to delivering overall goals. An understanding of and ability to work with the larger organization will also be required as you access resources provided by central teams. The Manager will also support the Regional Vice President to expand the urban operating model across the state, to deliver on our goals of food access across the Commonwealth’s urban cities. Ensuring that the team is delivering a safe, consistently excellent visitor experience that welcomes all and ensures that our DBIE goals are they to the planning and execution of all our work, is a key function of this role. 

Essential Functions: 

Salary Range: $72,000 - $82,000

Operations:

• In partnership with the Regional Vice President , lead the Boston gardens team to implement property vision, driving performance goals that are aligned with statewide, regional, and local strategies and key performance indicators.  
• Oversee public programming and engagement plans at our Boston properties. 
• Act as property liaison for cross-functional property improvement initiatives and investments  
• Identify and communicate the resources needed for delivery (both financial and human).  
• Communicate the opportunities and challenges to key staff, volunteers, and internal and external stakeholders.  
• Lead, inspire, motivate and mentor a diverse team by creating an inclusive team environment, which fosters individual commitment, enthusiasm, and confidence and ensures effective teamwork, collaboration and communication.  
• Model and set a culture of implementing the core values of The Trustees and how we work.  
• Create an engaging visitor experience and audience engagement plans that grow the involvement of members and visitors, including programs, events, and tours.  
• Ensure excellent recruitment, training, management, and recognition of staff and volunteers.   
• Look for process improvements within operations. 

Business and Financial Performance Management:

• Set and achieve financial targets, including stretch goals, and ensure their delivery.   
• Ensure that operational plans are developed, approved, and implemented in a timely fashion and reflect cost effective deployment of resources.   
• Realize existing and create new opportunities for enterprise growth that generate income, expanding visitor amenities and ensuring the optimum use of all assets.  

Community Building:

• Develop systematic approach and processes for ongoing proactive community engagement. 
• Foster authentic and proactive community relations and local partnerships that foster deeper local engagement and support from the community to lead our DBIE vision.  
• Create and steward partnerships within Greater Boston community to expand access, develop new audiences and continue to create an accessible welcoming space to all. 

Stewardship of Cultural and Natural Resources 

• Work with Regional Stewardship Manager to support the creation and ensure execution of stewardship plans that ensure The Trustees’ resources are conserved, preserved, and stewarded for the future (landscapes, ecology, trails and woodlands and buildings), in line with the statewide stewardship standards.  
• Promote and develop a working culture with staff and volunteers, which incorporates sound sustainable practices in all areas of The Trustees’ stewardship work.  
• Prioritize best practices for property care and provide support for staff achieving stewardship metrics and target goals.  
• Manage operational risk by working closely with property team  

Accountability of the Role:

• Accountable for management of operations, budgets, and projects.  
• Responsible for the performance management and development of staff and volunteers.  
• Other duties as assigned, with or without accommodation.  

Qualifications

Job specific skills and competencies preferred or desired: 

• 6-8 years of relevant experience
• 3-5 years of supervisory experience
• Bachelor's degree preferred
• Driver's license & ability to travel to various locations
• Proven track record of strong management skills and the ability to lead a team across multiple departments 
• Strong communicator 
• Excellent organizational skills 
• Ability to always maintain a professional demeanor both inside and outside of work as you engage with the public as part of the role 
• Business Administration 
• Must enjoy working with the public and deal with the many issues that develop as we navigate the balance between public enjoyment and conservation 

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.  

The Trustees commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity