Room Reservations Manager - Casino jobs in Johnstown, PA

Room Reservations Manager - Casino oversees hotel reservations. Ensures rooms are not overbooked and that guests receive requested rooms. Being a Room Reservations Manager - Casino handles any room disputes. Trains and schedules employees. Additionally, Room Reservations Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Room Reservations Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Room Reservations Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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ROK-REP-RESERVATIONS
  • Rocky Gap Casino Resort
  • Flintstone, MD FULL_TIME
  • SUMMARY
    Responsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
    • Maintains a working knowledge of casino facilities, amenities, room types, as well as current and upcoming casino and local special events in order to advise guest of the same, whenever possible.
    • Responds to guests’ requests or inquiries courteously and promptly.
    • Posts advanced deposits and /or refunds to guests’ reservations.
    • Receives inbound calls and makes outbound calls as directed.
    • Makes guest reservations in the property’s computer system for hotel rooms, spa appointments and golf tee times.
    • Contacts in-house Security and Emergency Medical Technicians as needed, and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary to report emergency situations.
    • Ensures a maximum level of service and satisfaction is achieved and maintained.
    • All other duties as assigned.

    REPORTING LINE
    You will report directly to the Marketing Supervisor and then the Marketing Manager.

    QUALIFICATION REQUIREMENTS
    • Must have excellent communication skills, be polite, and present a neat appearance at all times.
    • The ability to work with others as a team in an efficient manner.
    • The ability to apply common sense reasoning to variety of situations
    • Proven experience providing high level of guest service
    • The ability to add and subtract two-digit numbers and to multiply and divide
    • The ability to read, write, comprehend simple instructions, short correspondence, and memos in English
    • The availability to work all shifts.
    • The ability to work in a fast–paced environment and stressful situations.
    • Must be at least 18 years old.
    • Must be able to pass a background investigation and obtain and maintain all work cards as required by the company.
    • The ability to verify the right to work in the United States.

    EDUCATIONAL AND/OR EXPERIENCE
    High School Diploma or equivalent. A minimum of 6 months of experience preferred. Previous hotel/motel experience preferred.

    PHYSICAL DEMANDS
    Ability to stand, walk, and move throughout the property for prolonged periods of time. Ability to push, pull, bend, reach, twist, and sit for extended periods of time. Constant use of hearing, speech, vision (including distinguishing between shades of color), radios, and tools or equipment requiring a high degree of dexterity.

    WORK ENVIRONMENT
    Will be exposed to working in a noisy environment.
  • 1 Month Ago

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Office / Reservations / Retail
  • Four Points RV Resorts
  • Somerset, PA OTHER
  • Pioneer Lakes RV Park - Office / Reservations / Retail Maximum customer interaction Must be able to handle customer complaints and inquiries Must be able to keep customer information confidential Will...
  • 3 Days Ago

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Reservations Agent - Railey Vacations
  • Railey Vacations
  • Mc Henry, MD FULL_TIME
  • Essential Responsibilities: Daily correspondence: Answering inquiries by phone/email/webchats to address questions and help guest find a vacation home that fits their needs Checking voicemails and mak...
  • 1 Month Ago

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ROK-REP-RESERVATIONS
  • Century Casinos Inc
  • Flintstone, MD FULL_TIME
  • SUMMARYResponsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction. ESSENTIAL JOB DUTIES AND RESPONSI...
  • 1 Month Ago

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ROK GENERAL LEDGER ACCOUNTANT
  • Rocky Gap Casino Resort
  • Flintstone, MD FULL_TIME
  • SUMMARY Responsible for properly performing all financial activities related to the General Ledger Accounting activities of the Finance Department, in accordance with established policies, procedures ...
  • 10 Days Ago

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ROK-BEV SERVER-ON THE ROCKS-PT U
  • Rocky Gap Casino Resort
  • Flintstone, MD FULL_TIME
  • SUMMARY Responsible for providing beverage service to all casino guests in an efficient, courteous and professional manner displaying a high standard of guest services. ESSENTIAL JOB DUTIES AND RESPON...
  • 14 Days Ago

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0 Room Reservations Manager - Casino jobs found in Johnstown, PA area

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General Manager Foodservice I
  • Chartwells Higher Education Dining Services
  • Johnstown, PA
  • GENERAL MANAGER I – CHARTWELLS HE - University of Pittsburgh - Johnstown, PA At over 300 college & universities around t...
  • 4/18/2024 12:00:00 AM

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Lead Mechanic
  • THE FULLINGTON AUTO BUS COMPANY
  • PARKHILL, PA
  • Description: Position Summary: Diagnose, adjust, repair, or overhaul buses, and all types of diesel and gas engines. Inc...
  • 4/18/2024 12:00:00 AM

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Lead Mechanic
  • THE FULLINGTON AUTO BUS COMPANY
  • TIRE HILL, PA
  • Description: Position Summary: Diagnose, adjust, repair, or overhaul buses, and all types of diesel and gas engines. Inc...
  • 4/18/2024 12:00:00 AM

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Lead Mechanic
  • THE FULLINGTON AUTO BUS COMPANY
  • DAVIDSVILLE, PA
  • Description: Position Summary: Diagnose, adjust, repair, or overhaul buses, and all types of diesel and gas engines. Inc...
  • 4/18/2024 12:00:00 AM

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Lead Mechanic
  • THE FULLINGTON AUTO BUS COMPANY
  • ELTON, PA
  • Description: Position Summary: Diagnose, adjust, repair, or overhaul buses, and all types of diesel and gas engines. Inc...
  • 4/18/2024 12:00:00 AM

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Lead Mechanic
  • THE FULLINGTON AUTO BUS COMPANY
  • SOUTH FORK, PA
  • Description: Position Summary: Diagnose, adjust, repair, or overhaul buses, and all types of diesel and gas engines. Inc...
  • 4/18/2024 12:00:00 AM

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Lead Mechanic
  • THE FULLINGTON AUTO BUS COMPANY
  • SEANOR, PA
  • Description: Position Summary: Diagnose, adjust, repair, or overhaul buses, and all types of diesel and gas engines. Inc...
  • 4/18/2024 12:00:00 AM

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General Manager Foodservice I
  • Chartwells Higher Education Dining Services
  • Johnstown, PA
  • GENERAL MANAGER I CHARTWELLS HE - University of Pittsburgh - Johnstown, PA At over 300 college & universities around the...
  • 4/17/2024 12:00:00 AM

Johnstown is a city in Cambria County, Pennsylvania, United States, 43 miles (69 km) west-southwest of Altoona and 67 miles (108 km) east of Pittsburgh. The population was 20,978 at the 2010 census and estimated to be 20,402 in 2013. It is the principal city of the Johnstown, Pennsylvania, Metropolitan Statistical Area, which includes Cambria County. Johnstown is located in southwestern Cambria County at 40°19′31″N 78°55′15″W / 40.32528°N 78.92083°W / 40.32528; -78.92083 (40.325174, -78.920954). According to the United States Census Bureau, the city has a total area of 6.1 square miles (15....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Reservations Manager - Casino jobs
$47,422 to $70,233
Johnstown, Pennsylvania area prices
were up 1.5% from a year ago