Room Reservations Manager - Casino jobs in Portland, ME

The Escape Room Assistant Manager has full responsibility of the day-to-day operations. This includes scheduling and managing a small team of casual staff (6-8 people, depending on the season). Maintaining company standards and answering emails from customers, including large group bookings.

• Employment and HR problem-solver for a team of 6-8 clue masters (including hiring, training, scheduling, termination, performance reviews)
• Must be able to learn and execute all job functions from Assistant Manager to clue masters
• Responding to corporate and group booking emails, fielding phone calls and booking large events
• Must complete all training checklists with employees
• A passion for puzzles is a plus!

*MUST* HAVE WEEKEND AVAILABILITY (Friday-Saturday) General schedule will be Wednesday thru Saturday. Great job for someone looking to get back into the work force and balance with additional jobs/commitments. Chill environment working directly with the owner to make changes quickly.

What is an Escape Room? You are "locked" in a room for 60 Minutes, using the clues around, you must solve the puzzles and make your final escape! This is a unique type of entertainment and we are looking to expand our team to help assist the owner in scheduling and training/managing employees.

Qualities we are looking for:

• Hard working/reliable
• Energetic/enthusiastic
• Outgoing/good with people
• Self-starter
• Quick-thinking
• Computer-literate (**A MUST**)
• Bonus points for knowledge of escape room games, public speaking experience, artistic abilities, woodworking, electronics

Experience:

• Customer service and management experience (2-3 years minimum)
• Availability both weekdays and weekends (mainly Saturday's)
• Strong communication skills
• Technical skills (job entails managing electronic systems including cameras, escape room software and hardware). It is not required to know these systems in advance, only to have an ability to pick up specific technical skills quickly
• Experience with improvement of customer and employee experience through good communication and management skills

To be considered, please send us:

• A short cover letter telling us a little about yourself and why this sounds interesting to you and what you would bring to the team.
• Your resume
• Your current availability (i.e. "weekdays after 5:00 pm and weekends," "can’t start until June," etc.)

Applications without a short cover letter or resume will NOT be considered (helpful tip: if it's clear that you took the time to read this job description your brief cover letter is specific to us, and you'll stand out immediately!) We’ll contact the most interesting candidates for interviews.

This hourly position starts at $25.00/hr. (Starting salary, will rise depending on experience)

Downtown Portland Parking Included (if needed)

Check us out online at www.escaperoomme.com

Job Type: Part-time (20/25 hours a week)

Job Type: Part-time

Pay: $25.00 per hour

Expected hours: 20 per week

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Management: 1 year (Required)
• Customer Service: 2 years (Required)

Work Location: In person