Room Reservations Manager - Casino oversees hotel reservations. Ensures rooms are not overbooked and that guests receive requested rooms. Being a Room Reservations Manager - Casino handles any room disputes. Trains and schedules employees. Additionally, Room Reservations Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Room Reservations Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Room Reservations Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Reservations Specialist
As we continue rapidly expanding into new geographies, new verticals, and new business partner API integrations, Ripe is seeking an exceptional Reservations Specialist responsible for creating an outstanding first impression over the phone and providing exceptional customer service by assisting in booking reservations while discovering the needs of travelers through a consultative sales approach.
Who is Ripe?
Ripe is a rapidly growing B2B travel technology company that offers a locally focused lodging solution that enhances the traveler search and booking experience, promotes all levels of lodging partners, and provides clients with a powerful tool to drive awareness and demand. Some of our marquis clients include Atlanta, Vancouver, Salt Lake City, Ottawa, Florida Keys, Charlotte, Columbus, Santa Cruz, Park City, Times Square NYC, Alta Ski Area, and the Sundance Film Festival, to name a few. Our continued growth has allowed us to attract investors and most recently closed a series seed investment round of $1.8 million in Sept 2022. These funds will allow for expansion in engineering, sales, marketing, and client support. Our mission is to democratize travel by shifting lodging bookings away from generic travel sites to the grassroots level, where travel demand is created.
Where is this job located?
Ripe is headquartered in downtown Salt Lake City, Utah. Local candidates may be preferred with a 60% office time / 40% work-from-home option, with remote candidates additionally eligible based on qualification.
Who works at Ripe?
Our team values tenacity, candor, growth, transparency, trust, and balance. Everyone on staff has a real life outside of work – balancing those two worlds is our key to success. On our team, we have passionate cyclists, low-handicapped golfers (some serious hacks, too), ski team coaches, soccer players, hockey players, book and puzzle lovers, musicians, moms and dads, and individuals looking to make a difference in the travel industry.
About the Role:
This critical role includes a broad range of skills and tasks including, but not limited to, answering and converting inbound calls, chats, and emails, maintaining hotel rates and inventory through established Ripe technologies and collaborating with the Client Success and Sales Teams for continuous growth.
Responsibilities:
About You:
You possess exceptional communication skills and are confident conversing with a wide range of travelers over multiple media platforms. You possess an aptitude for learning and using new software and are a competent problem solver who is quick on their feet. Your passion starts with people, and you want to leverage your experience to continuously deliver high-level service to our travelers. You have the ability to demonstrate critical attention to detail and are driven by measurable revenue growth goals.
Requirements:
Bonus Points For:
What’s in it for you? We’d thought you’d never ask!
Oh, and also…salary and benefits including:
Reports to: Reservations Manager
Interested? Apply!
Ripe is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or other protected class.
Job Type: Full-time
Pay: From $15.00 per hour
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Work Location: Hybrid remote in Salt Lake City, UT 84101
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