Room Reservations Manager - Casino jobs in Troy, NY

We are looking for an enthusiastic Dining Room Supervisor to provide an excellent member and guest experience.

Responsibilities

Supervise food and beverage service for members and guests in the dining room

• Assures a high standard of appearance, hospitality, and service in Clubhouse
• Strong interpersonal as well as written and oral communication skills
• Basic knowledge of club’s POS system including reservation system
• Strong beverage knowledge preferred
• Ability to suggestively sell wine and cocktails and give menu recommendations
• Able to slow and refuse alcohol service when necessary
• Consistently follows all proper sanitation practices, including those related to personal hygiene
• Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards
• Acts ethically and honestly at all times
• Assures that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed
• Knowledge of and ability to perform required role during emergency situations
• Supervise food and beverage service for members and guests in the dining room
• Supervise dining room staff
• Maintain order and cleanliness and ensure that member satisfaction standards are consistently attained
• Prepare dining room/patio according to reservations and creating sections for each dining room server
• Ensures the set up and stocking of server stations and appropriate kitchen areas
• Coordinate food service between kitchen and front of the house
• Maintains clean appearance of all service ware and linens
• Able to resolve member and guest complaints and communicate such to management. If unable to resolve, inform management immediately to resolve issue
• Assist in training of new staff in dining room
• Assigns and assists in completion of opening and closing duties of both front and back of the house areas
• Assist servers with table clearing and resetting if available to do so
• Enforce established rules, regulations and policies
• Conduct pre-shift meetings with dining room staff
• Informs management of need to purchase any items including china, coffee, tea, etc.
• Assures that state and local laws and the club’s policies and procedures for the service of alcoholic beverages are followed
• Coordinates food service between kitchen and service staff
• Assures that revenue control procedures are continually followed
• Manages the guest reservation system and a waiting list, if necessary
• Microsoft Office experience preferred
• Complete other duties as assigned

Licenses and Special Permits:

• Alcoholic beverage certification
• Food safety certification

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Fine dining restaurant

Shift:

• 12 hour shift
• 8 hour shift
• Day shift
• Night shift

Experience:

• Dining Room Supervisor: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Dorset, VT 05251: Relocate before starting work (Required)

Work Location: In person