Room Reservations Manager - Casino jobs in Worcester, MA

Description

About The Organization:  

The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 25,000 acres on more than 100 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 40,000 members.  

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places.  With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties.  Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.   

Position Summary:  

The Tully Lake Assistant Campground Manager supports oversight of the daily operations and maintenance of Tully Lake Campground and its primitive camp spots as well as retail and recreational operations. The assistant manager supports the manager in providing a safe, clean and enjoyable visitor experience for campers and ensuring that the campground is operating efficiently and effectively. 

Pay Rate: $18.00-$20.00 per hour 

In This Role You Will:  

Essential Functions: 

• Manage campground staff, including hiring, training and schedulingrangers 

• Support oversight of campground operations, including the maintenance of facilities, grounds and equipment 

• Ensure compliance with all federal, state and local regulations 

• Support development and maintenance of campground policies and procedures, including safety protocols 

• Process reservations, handle customer inquiries and resolve complaints 

• Support marketing strategies to attract new customers, including use of social media accounts 

• Ensure customer satisfaction by regularly seeking feedback and addressing concerns 

Qualifications

Qualifications:  

• One to three years of experience at a campground or similar facility 

• Excellent communication and customer service skills 

• Strong leadership and decision-making abilities 

• Ability to work effectively under pressure and in a fast-paced environment 

• Experience in hotel operations or retail management is a plus 

• A satisfactory criminal background (CORI) check 

• Ability to work flexible hours, including weekends, holidays and some overnights. 

Other Requirements:  

• At least two years of experience in managing or supervising staff. 

• Excellent communication and customer service skills. 

• Strong organizational and time management skills. 

• Knowledge of campground operations and regulations. 

The Trustees offers competitive compensation and the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever. 

In addition to being an Equal Opportunity Employer, The Trustees of Reservations aim to create a thriving, inclusive workplace that values each member of our team.  We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.