Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Receive reservations calls and create room reservations for guests visiting the hotel for a group event or transient visit. Utilizing the Property Management System software, search if the guest has an existing profile to make a reservation or create a new one, make the reservation with all required information and in the proper format, provide a confirmation number and explain any deposit or reservation processes that are applicable. Requires a positive approach and good phone etiquette, impeccable customer service, the ability to be able to provide explanations about rates, room types, amenties, etc. and the ability to upsell services. Make notes regarding frequent guests, VIPs, etc. that will enhance the guest's stay. When needed, will also assist at the Front Desk with guest check in and check out.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
Schedule:
Work setting:
Work Location: In person
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