Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Summary
The Reservations Manager is responsible for overseeing the daily operations of the Grand Hyatt Vail and Vail Residences call center to ensure that the department functions at its optimum potential. Manager will collaborate daily with Director of Revenue in all aspects of Reservations department operations, including daily task completion, creation and implementation of effective processes, quality assurance, celebrating successes, and effective coaching of staff for optimal performance. The Reservations Manager is also responsible for accurate tracking, reporting individual and team performances and communicating results.
In this management role, the leader will support the team and represent our property to prospective guests over the phone and through email correspondence in a professional and proficient manner to our guests and team. Manager must maintain a full knowledge of Resort accommodations and amenities in order to stimulate the pre-arrival expectations of our guests and create a positive guest impression. Position requires Manager to act as a liaison between all appropriate resort departments, resort guests, resort owners and the reservations and revenue teams to ensure that clear, effective communication between these departments to enhance the resort’s reputation, optimize revenue and provide the highest level of guest service.
Ability to coach and development team members, while providing a hands on approach with use of technology and tools available within Hyatt Hotels and Resorts. This person would report directly to the Director of Revenue Management.Qualifications
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