Room Reservations Manager jobs in Carson City, NV

The Revenue and Reservations Manager will play an important role in the day-to-day operations of the Hyatt Regency Lake Tahoe Resort, Spa and Casino. This position is responsible for providing best-in-class service for both group and transient guests, while ensuring that the resort is capturing and converting for maximum occupancy and revenue performance, implementing revenue management system and standards and practices to control room inventories and rates – to successfully increase the resort’s overall revenues and maximize profitability.

This position will manage the daily reservation processes and operations including but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, selling guest rooms, policy, and procedures for reservations, and being the central contact to ensure optimal performance across all reservation channels included but not limited to Central Reservations, supporting and supervising the Reservations Supervisor and Agent, and working with the Front Office and Sales teams to ensure reservations are accurate, inputted timely, and support the properties top-line revenue performance and customer satisfaction goals.

The Revenue and Reservations Manager will oversee the hotel reservations process to maintain optimum levels of production resulting in optimum occupancy. Additional responsibilities may include, but are not limited to, overseeing the group sales and reservations process, monitoring and assessing lost business, monitor parity and implement strategies for Internet distribution channels, handling of VIP reservations and routing, and training and development of all reservation's personnel. This person participates in strategic hotel marketing plans by monitoring future room’s occupancy and revenues, as well as by running daily and weekly reports and analysis. This person will report directly to the Director of Revenue Management. Together, the revenue team will work to out-perform direct competitors by winning market share with rational and competitive pricing, distribution strategy backed by targeted marketing, and careful management hotel inventory to maximize topline revenue and yield high net profits.

Key Responsibilities:

• Supervises Group Reservations Supervisor and Reservations Agent
• Work proactively to ensure the reservation process is seamless for both the guest and within the hotel.
• Monitor daily pickup and ensure reservations are flagged appropriately and accurate.
• Work closely with revenue to flag dates with high compression and monitor daily inventory to ensure optimal occupancy.
• Run, review and distribute daily, weekly and monthly revenue management reporting.
• Daily revenue management workflow in conjunction with the Director of Revenue Management.
• Attendance, presentation and participation in key revenue-focused meetings (Strategy Meeting, Pickup Meeting, Daily Business Review, etc.)
• Provide the analysis required to guide the hotel revenue management team to formulate transient and group inventory restrictions and pricing strategies towards the goal of increasing market share and maximizing revenues for the hotel.
• Assist with the implementation of the hotel sales strategy and pricing recommendations across all channels Hyatt key revenue systems and market segments.
• Assist with effectively managing and maintaining Hyatt revenue management systems including Prio, Reserve, Opera, RMT and Envision in accordance with Hyatt Revenue Management Standards.
• Manages group rooming lists and cutoff dates. Track inventory changes and pickup for group blocks. Ensure blocks are properly routed and that billing has been audited for accuracy.
• Ensure rate parity, correct content, and optimal display for all rates, packages, and promotions across all public channels. Assist with OTA inquiries, requests and disputes.
• Attend weekly pickup meetings for group.
• Property expert on packages, promotions, partnerships and volume accounts. Ensure all sellers are aware and have accurate information for all offerings.
• Point of contact for guest recovery and questions during the reservation process.
• Manages quality via guest scores to ensure we are providing best in class service to our guest.
• Maintains effective communication across all departments.
• Provide analysis for the front office team to maximize revenue from the following programs: Front Desk up-sell programs and sell out management effectiveness.
• Good communication skills, demonstrate the ability to interact with customers, employees and third parties that reflect highly on the hotel, the brand and the company.

• Two years as a supervisor or analyst in the hotel industry revenue management or reservations discipline preferred.
• Detail oriented.
• Refined verbal and written communication skills.
• Knowledge of Hyatt's reservation systems and procedures preferred.
• Proficient in the use of Microsoft Office.
• Strong problem solving, analytical, reasoning, motivating, organizational and training abilities.

What You Will Love About Us

• Come join our amazing location in Incline Village, NV in the Lake Tahoe Area.
• Discount hotel stays for colleagues, friends and family.
• Wellness & Tuition reimbursement.
• Complimentary parking.
• Complimentary meals during work hours.
• Hyatt Perks which include thousands of national and local partners for various discounts.

Wellbeing

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

Health, Dental, Vision Insurance eligibility after 30 days of employment.

401(k) Retirement plan & Hyatt stock purchase plan.

Paid Parental Leave

Wellness and tuition reimbursement up to $2000

Who We Are

At Hyatt, we believe in the power of belonging and cultivating a culture of care where our colleague’s become family. Since 1957, our colleagues and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 1,500 hotel, all-inclusive, and wellness resort properties in 70 countries across six continents.

We turn trips into journeys, encounters into experiences and jobs into careers. As we continue to grow—we never lose sight of what’s most important: People.

Why Now?

We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel—and we are looking for passionate change makers to be a part of our journey. At the heart of Hyatt is our shared belief that hospitality is more than just a job—it’s a career for people that care.

How We Care for Our People

Wellbeing is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last nine years.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally- Depending on position.
• Flexible work schedule and location – Depending on position.
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, free use of on-site fitness center, and free lift tickets (subject to availability).
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption.
• Paid Time Off, Medical, Dental, Vision, 401K with company match.

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Reality Check:

Research shows that women, people of color and others who belong to historically - excluded groups tend to apply to jobs, only if they met all of the job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an equal opportunity employer. R C R S SO GI NI D V