Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly organized and detail-oriented Administrative Assistant and Reservations Manager to join our team. As administrative Assistant and Reservations Manager, you will be responsible for overseeing all aspects of the reservation process, ensuring excellent and prompt guest response. If you have strong communication skills, exceptional organizational abilities, and a passion for delivering exceptional customer experiences, we would love to hear from you.
Responsibilities:
- Manage and oversee the reservation process
- Coordinate with various departments to ensure accurate and timely reservations
- Provide exceptional customer support by addressing inquiries and resolving issues
- Train hosts as necessary
- Maintain accurate records of reservations, cancellations, and modifications
- Coorespond via phone and email with guests
- Assist managers with administrative tasks
Qualifications:
- Previous experience in a similar role, such as customer support, clerk, or reservations management, administrative assistant
- Strong attention to detail and proofreading skills
- Excellent communication skills, both written and verbal
- Proficient in using phone systems and other communication tools
- Strong clerical skills, including typing and data entry
- Experience with calendar management and scheduling software
- Computer literacy with proficiency in MS Office Suite
Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Paid time off for vacation and sick leave
- Opportunities for career growth and advancement within the company
If you are passionate about providing exceptional customer service and have the skills required for this role, we encourage you to apply. Please submit your resume along with a cover letter detailing your relevant experience. We look forward to reviewing your application.
Job Types: Full-time, Part-time
Pay: $18.00 - $21.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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