Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Responsible for all room reservations aspects from group to individual travelers.
Provide guests with the highest level of personal service and deliver exceptional levels of service with every guest and every stay. Responsibilities including, but not limited to:
Job Requirements
Proficient in Microsoft Office products
Must be energetic, enthusiastic, organized and self-motivated
Ability to work as part of a team
Detail Oriented
Quick Thinker/Challenge Solver
Must be able to work a flexible schedule, based on hotel business needs
Professional demeanor
Benefits
401(K) Matching
Free Daily Lunch
Health Insurance Benefits
Hotel Discounts
Life Insurance
Free Parking
Paid Time Off
EOE
Source: Hospitality Online
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