Room Reservations Manager jobs in Lawrence, MA

Description

About The Organization:  

The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 25,000 acres on more than 100 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 40,000 members.  

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places.  With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties.  Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.   

Position Summary:  

Retail Management 
Responsible for all aspects of the Beach Store day-to-day, up front and backend operations for products, including inventory management, product selection, pricing, and merchandising. Implement strategies to promote sales growth, achieve revenue targets, increase strategies for advertising and create new events for the shop. Develop an attractive, welcoming, safe, enjoyable atmosphere for all our visitors, staff, and volunteers. Ensure adequate coverage for retail hours of operation. 

Team Leadership 
Recruit, train, schedule, and supervise retail staff. Build a teamwork model with the retail staff, other staff members and volunteers. 

Customer Service 

Initiate exceptional customer service, and a pleasant environment for all. Address customer inquiries and concerns professionally and timely. Implement strategies to enhance overall customer experience. Facilitate the sale and renewal of Trustees Memberships.  

Financial/Budgeting 
Track sales, analyze financial reports, look for opportunities for cost savings or revenue growth. Foster new approaches to improve efficiency in day-to-day operations and special events and store pop-ups. 

Product Research & Development 
Research products and local vendors/artisans with attention to Crane Beach’s spirit of place as well as The Trustees mission and conservation ethic. Develop custom products that honor the beauty and history of the property. Seek product opportunities related to programs and events to enrich guest experience. 

Pay Rate: $18-21 per hour 

In This Role You Will:  

Administrations (Retail): Manage Shopify/POS system – create purchase orders, accept products, create new products, inventory of shipments, pricing/barcoding; banking and backup bank; attend standard weekly meetings (POS; retail check-in; product/buying) 

Administration (Staffing): Recruiting, hiring, orientation, Sling scheduling, Paycom approvals, meetings, correspondence. 

Merchandising & Display: Creatively and artistically maximize the limited space available for retail display to maximize sales, with ongoing oversight of shop appearance and product rotations as new merchandise continues to come in.  

Events/Popups: Determine selection of merchandise selection, displays and setup/breakdown based on venue. Need to reset the gift shop once the event is over. 

Qualifications

Qualifications:  

• Associate degree or Vocational/Technical (Required); Bachelors Degree (Preferred)  

Other Requirements:  

• Ability to lift, push, pull, some sedentary work, and some environmental exposure to elements 

The Trustees offers competitive compensation and the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever. 

In addition to being an Equal Opportunity Employer, The Trustees of Reservations aim to create a thriving, inclusive workplace that values each member of our team.  We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.