Room Reservations Manager jobs in New Bedford, MA

Description

The Trustees manage the Wauwinet gatehouse, and the property is owned by Nantucket.

Conservation Foundation. The Trustees is seeking full time seasonal gatehouse manager for Wauwinet gatehouse at Coskata Coatue Wildlife Refuge to assist with staff training, scheduling, visitor experience, educate the public, enforce rules and collect daily fees. The gatehouse Manager ensures that thousands of visitors each year have a positive experience on the property by answering questions, promoting the organizations, and greeting visitors at the entry.

Essential Functions:

• Representing The Trustees and Nantucket Conservation Foundation in accordance with the messages developed and provided by each organization.

• Explaining the benefits of membership of each organization and promoting special events.

• Greeting visitors in a warm and welcoming manner while also enforcing regulations and fees.

• Effectively and professionally manage visitor complaints. Accurately report incidents to the stewardship manager.

• Manage data base for OSV permit sales.

• Communicate via 2-way radio to staff.

• Efficient use of point-of-sale software for day use visitor transactions including entering day use fees and reconciling daily revenue.

• Tracking visitation.

• Reporting safety concerns, incidents, and maintenance needs to the stewardship manager.

• Enforcing rules and regulations.

• Assist in the distribution and collection of survey data from visitors.

• Other duties as assigned with or without accommodation.

Qualifications

• Have a strong interest in customer service. Experience in this area is preferred but not mandatory.

• Highly motivated with strong public speaking skills to be capable of working independently or cooperatively with other staff.

• Must be comfortable on their feet for extended periods of time and able to greet visitors at their vehicles.

• Must be comfortable working on a variety of tasks listed above and have a good eye for detail.

• Perform tasks safely and in accordance with The Trustees safety manual.

• Behave in a professional manner with their colleagues, property visitors and volunteers.

• Familiar with basic computer software functions.

Other:

• Background check required.

• Flexibility to work holidays, evenings and weekends is required.

Variable outdoor weather conditions. Must be comfortable on feet for extended periods required. This position requires staff to be physically fit and able to attach permits to bumpers.

This is a seasonal, non-exempt, hourly paid position. The position will be from May through October. This position is based in Wauwinet, MA on Nantucket.

About The Trustees

The Trustees places are open to all, and we thrive by involving as many people as possible in what we do. Founded in 1891 by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. We aim to protect special places for future generations to enjoy in perpetuity. We have helped protect more than 50,000 acres, including 27,000 acres on more than 120 reservations that are open to the public. We are a non-profit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households.

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places. With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties. Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.

The Trustees offers competitive compensation, as well as the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors and the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever.

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, sex, gender, sexual orientation, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

Our commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity