Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.
Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side. The famed property will undergo an extensive renovation and is slated to open in 2024.
The Surrey, a Corinthia Hotel is seeking to recruit a Reservations Manager. The Reservations Manager will oversee and manage the team responsible for all hotel accommodations. The Reservations Manager will handle a variety of tasks including customer correspondence, revenue management assistance, supervisory of team function and inter-departmental support. He/She will be comfortable attending and contributing to forecast and strategy meetings and acting upon direction as necessary. This can include forecasting, inventory management, liaising with hotel partners. The Reservations Manager may perform site inspections and may attend client events as directed by supervisors. We are looking for an experienced professional with previous and relevant supervisory experience in the reservations, sales, or guest relations field.
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