Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
As one of the largest providers of hospitality services in the Nation, Global Luxury Suites Division of Churchill Living provides its guests with a diverse suite of services and products to meet any need.
About The Job
The role of Reservations Coordinator is a key member of the reservation team responsible for providing information and taking and verifying reservations.
Days/Hours: Monday-Friday 9:00am-5:30pm in office. Rotating weekends, evenings, holidays and legal holidays as scheduled.
Roles and Responsibilities
Education/Experience Required
High School Diploma, college degree preferred; experience in reservations/sales; Hospitality background/experience a plus.
Preferred Skills: Excellent verbal and written communications; customer service or sales experience and hospitality certification a plus.
Location: This is a hybrid position - working remote as well as from our corporate office in Hawthorne, New Jersey. Training will be conducted in office.
What We Offer
We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.
EEO/AA Employer
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