Room Reservations Manager jobs in Pittsfield, MA

Description

About The Organization:  

The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 25,000 acres on more than 100 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 40,000 members.  

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places.  With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties.  Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.   

Position Summary:  

The Seasonal Ranger is a part-time position at Monument Mountain and is primarily responsible for greeting and educating visitors, enforcing parking fees and providing site-related materials. The Ranger may also be responsible for leading occasional guided walks and programs and assisting with special events. Incumbent also performs general cleaning and/or maintenance of the ranger station, trails, and parking lots. This position will begin in May and run through Labor Day weekend, at 24-30 hours per week, Thurs-Sun. 

Pay Rate: $17.00 - $19.00 per hour 

In This Role You Will:  

Essential Functions: 

• Staff the entrance station and greet visitors in a welcoming manner 

• Assist visitors with the parking kiosk 

• Answer questions about The Trustees of Reservations and the history, geology and ecology of the properties 

• Educate visitors about The Trustees mission and encourage them to become active members 

• Direct visitors to additional Trustees properties in the Southern Berkshires 

• Direct visitors to membership brochures, distribute flyers to the public and on bulletin boards 

• Enforce rules and regulations of assigned properties 

• Perform tasks safely and in accordance with The Trustees’ safety manual 

• Behave in a professional manner with their colleagues, property visitors and volunteers 

• Maintain clean facilities and parking lot and picnic areas 

• Report safety concerns, incidents, and maintenance needs to the Stewardship Manager 

• Other duties as assigned with or without accommodation 

Qualifications

Qualifications:  

• A genuine commitment to the values and mission represented by The Trustees 

• Excellent public speaking skills 

• Ability to work on your own as well as with other staff 

• Ability to communicate with supervisors effectively, both verbally and through written report 

• Ability to work in all weather conditions including heat and rain 

• Confidence to be calm and articulate when confronted by uncooperative visitors and when handling emergencies 

• CPR & First Aid certification (preferred) 

• A current driver’s license and good driving record 

• Willingness to wear Trustees’ provided uniform at all times 

• Ability to work weekends and occasional holidays 

Other Requirements:  

The seasonal ranger will work outside through a variety of weather conditions. 

The Trustees offers competitive compensation and the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever. 

In addition to being an Equal Opportunity Employer, The Trustees of Reservations aim to create a thriving, inclusive workplace that values each member of our team.  We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.