Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Benefits & Perks of working for our team
Ella Dining Room and Bar is a great place to thrive and grow, offering employees a chance to build a career while doing what you love.
Our team members embody our core values of gracious hospitality, culinary excellence, genuine teamwork, persistent improvement and take pride in everything they do.
Requirements
Position Summary: The Assistant Front of the House Manager is responsible for ordering supplies, regulatory control, ensuring high guest service, building maintenance, meeting budget, quality control, training staff, and dealing with personnel according to human resource guidelines. They will have a strong presence on the floor, leading the service team to achieve a higher guest experience.
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