Room Reservations Manager jobs in Santa Maria, CA

Description

O’Neill Vintners & Distillers is a proud member of the B Corp Certified community and one of the fastest-growing wineries in California. With operations in Larkspur, Parlier/Reedley, and Paso Robles, CA, we were founded with a simple idea from our founder, Jeff O’Neill: that great wines should be enjoyed by all. We believe those wines must be of exceptional quality centered around our core belief that doing the right thing for our employees, consumers, partners, and the planet is key to a sustainable future. Our award-winning portfolio of brands delivers on our core values, meeting consumers where they are. These brands include Line 39, Harken Chardonnay, Rabble Wines, Charles Woodson’s Intercept, FitVine Wine, Robert Hall Winery, Allegro Cellars, BrandyLab, and Javelin Vodka.

SUMMARY: The candidate will work directly with the Managing Director and oversee day-to-day floor operations in the tasting room, including the tasting room hospitality staff. The ideal candidate will motivate and inspire our team to provide visitors and members an unforgettable experience. 

DUTIES & RESPONSIBILITIES:

• Oversee the day-to-day operations of our Tasting Room which includes tastings, visitor relations, tours, staff performance, and wine club sales
• Ensures and provides flawless, upscale, professional and high-class guest service experiences
• Develop creative programs to achieve tasting room and wine club goals
• Develop innovative ways to drive sales and customer satisfaction
• Maintain up-to-date Tasting Room menus, signage and promotional material
• Work with hospitality and industry peers to create successful referral programs
• Account for daily sales and sales reporting
• Assist with hiring, training, scheduling and supervising Tasting Room staff
• Inventory management of wine, retail merchandise and tasting room supplies
• Partner with wine educators, winemakers, and production staff to ensure the Tasting Room staff receives the appropriate level of sales, product and general wine education and training
• Schedule and plan monthly tasting room meetings 
• Attend weekly managerial meetings

Requirements

REQUIREMENTS:

• Two or more years prior management experience in the hospitality industry with a proven ability to be an effective, innovative and enthusiastic leader
• Exceptional customer service skills
• Outgoing, engaging, and friendly personality
• Strong written, verbal, and interpersonal skills, including excellent telephone communication and sales 
• Ability to multitask while handling tasting room needs and office administration
• Strong organization and time management skills with attention to detail
• Proficient in Microsoft Word, Excel, Outlook & Publisher.
• Ability to work weekends and some nights
• Ability to operate a computer POS system
• Must be 21 years of age

Preferred Qualifications: 

• Bachelor’s degree in a related field 
• Proficiency in Adobe Creative Suite

CULTURAL BEHAVIORS:

O’Neill team members are Forward Thinkers. Hard Working without Drama. Friendly Problem Solvers who work as One Team to Always Deliver.

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following: 

• Sit for prolonged periods.
• Perform some repetitive motion activities.
• Coordinate multiple tasks simultaneously.
• Lift, move, and stack boxes up to 40 lbs.

WORK ENVIRONMENT:

• Work is normally performed in an office environment or within the tasting room.

O’Neill Vintners & Distillers offers a competitive salary and comprehensive benefits package, including medical, dental, vision, and life coverage, short—and long-term disability, a 401(k) with a Company match, Paid Time Off, holidays, and more.

O’Neill Vintners & Distillers is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All candidates must pass a comprehensive background check and drug screen and adhere to all Company, Federal, and State Food Safety Regulations and Policies. This organization participates in E-Verify.