Room Reservations Manager jobs in Santa Rosa, CA

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

Position Summary

The Revenue and Reservations Manager is responsible for maximizing room revenue and yield penetration through proper management of room inventories, analytical and technical knowledge of hotel reservations systems and front office systems for both Meadowood and Southbridge properties. This position supervises the Reservations team and guides their day in day out scheduling, duties, standards, and results.

Major Responsibilities & Work Activities

• Utilizes systems and tools to ensure that revenue is maximized, and financial results are achieved throughout Meadowood.
• Manages all inventory systems daily (PMS, GDS, meadowood.com, Third Party Booking Systems and Extranets)
• Comprehensive knowledge of Visual One functions as it relates to Reservations, Sales, Catering and Front Office.
• Ensures that the hotels’ sales and marketing strategies are effectively translated into the inventory systems.
• Works closely with all booking channel representatives / market managers to ensure maximum use of the channels.
• Responsible for tracking and understanding all competitors’ pricing through all booking channels.
• Continuously monitors inventory and rate strategy, making updates to restrictions, oversells, opening inventory flow through.
• Manages room authorization, rates and restrictions.
• Builds all rates, packages, and hotel sales strategy information in the hotel’s PMS and GDS systems.
• Ensures parity of rates and packages across all distribution channels and remedies any issues to ensure compliance with existing partners.
• Prepares forecasts of revenue, profit, demand and occupancy for rooms (daily pick up, weekly group pace, weekly charts, weekly 30-60-90 day forecasts and budgets by market segment.
• Prepares information to review in weekly sales strategy / yield meetings.
• Leads weekly sales strategy / yield meetings to review revenue expectations, progress toward the goals and sales strategy on a rolling 90-day basis with Director of Sales & Marketing, General Manager, and others.
• Manages all revenue, profit, and demand data associated with rooms and function space.
• Prepares revenue and profit opportunity analysis (business evaluation).
• Prepares pricing analysis.
• Prepares monthly tracking reports and maintain accurate and detailed property history and ensure all revenue reporting is accurate.
• Evaluates competitive pricing trends and strategies.
• Oversees that reservationists are effectively selling inventory to guests and adhering to Forbes Five-Star Standards in their written and verbal communication.
• Evaluate ‘Call conversion logs’ and ‘Reservation turn-down’ reports for a comprehensive understanding of current call trends and modify rates accordingly.
• Ensures reservationists’ accuracy in entering reservations with comprehensive profile details and preferences.
• Review Travel Agent Production and account productions to identify best practices and strategies
• Oversee Travel Agent Commissions and investigate travel agent commission requests.
• Comply with Meadowood Napa Valley policies on billing, routing, master accounts, A/R accounts.
• Maintain no-show billing and timely processing of information through properties' Accounting department.
• Key player in the implementation of new PMS/CMS system
• Complete understanding of hospitality terms. Have a working knowledge of all hotel policies, procedures, and standards.

Personal Characteristics Required

• Passion and commitment for hospitality business and exceeding guest expectations.
• Detail oriented, organized, and proactive coupled with the ability to get the job done while anticipating the needs of ownership, the organization and the customer.
• Proven work ethic that translates into a relentless pursuit of excellence in people, product, and profit, coupled with a total team commitment to the achievement of the goal.
• High degree of patience, flexibility and even temper.
• Projects professional appearance and presence: dress, speech, grooming, etc.

Experience Required:

• Four year college degree, or related work experience
• Minimum three years related work experience at managerial level.

Education, Certifications, Licenses, Registrations:

• Minimum two years reservations sales; two – three years’ hospitality/tourism or customer service marketing experience.
• Experience within other functional areas of hospitality operations would be a strong plus.
• Knowledge of our geographic area – Northern California, Napa Valley, and competitive properties and destinations.

Special Skills/Abilities Required:

• Communication Skills (verbal and written)/Interpersonal Skills
• Excellent command of English language, with clear enunciation and pleasant tone of voice.
• Strong interpersonal and written communications skills with customers, superiors, peers and subordinates.

Computer Skills:

• Must demonstrate proficiency in basic computer skills.
• Must be proficient in the following software programs: Microsoft- Word, Excel Visual One, Crystal Reports, Front Page.

Mathematical Skills:

• Ability to apply yield management guidelines to optimize occupancy and revenues.
• Ability to solve complex problem and define yield management guidelines.

Reasoning Ability:

• Ability to function in a multi-tasking role and environment.
• Excellent planning, analytical and decision-making skills.
• Ability to think independently, to seek out problems, action decisions and discuss results in an open action-oriented environment.
• Must have complex problem-solving skills.
• Leadership and negotiation skills.
• Strategic planning experience would be a plus.

Physical Demands of Position:

• Answer and communicate over telephones.
• Efficiently operate computer.

Working Conditions:

• Must be able to work in a cubicle environment, utilizing telephones and computers on a daily basis.

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.