Room Reservations Manager jobs in Scranton, PA

Job Title: Group Reservations and Bookings Coordinator

Reports To: Director of Operations & Owner

FLSA Status: Non-Exempt, Full Time (35-40 Hours)
Position Schedule: Monday- Friday

Summary: Responsible for scheduling and managing all bookings including groups,field trips, birthday parties, offsites, and after hours events and reaching booking goals. This position will have elements of both office and direct customer service in a seasonal needs capacity.

Duties and Responsibilities include the following. Other duties may be assigned.

Bookings:

• Address all incoming inquiries for groups, birthdays, offsites and special events within 24 hours
• Provide superior customer service to all guests in person, via telephone and email in advance of events

and exceed guest expectations during the booking process

• Maintain organized records and notes for all bookings
• Responsible for billing, cash handling and data entry of all events into the booking system
• Maintain inventory of event & party supplies
• Follow up with all bookings the week prior to the event and handle group schedules
• Order all necessary food for scheduled events
• Coordinate with guest service supervisors to ensure cleanliness of party room, front tables, lockers
• Coordinate with the Director of Operations to ensure scheduled coverage for upcoming events
• Community outreach to secure additional bookings and meet booking goals.

Guest Interaction and Outreach:

• Assist in the facilitation of groups onsite
• Connect with organizations and schools to increase group and event bookings to meet goals
• Opportunities to plan and organize new aquarium events
• Opportunities to participate in offsites and fairs to promote the aquarium

General Qualifications:

• Possess a friendly, outgoing, positive and patient attitude
• Excellent written and oral communication skills both in person and over the phone
• High attention to detail
• Possess excellent organizational skills
• Ability to multitask and juggle multiple projects
• Proficiency in Microsoft Office and Google Suite
• Assist other departments as needed for cross utilization of skills and manpower
• Achieve revenue/booking goals
• Adhere to all policies and procedures of the Aquarium

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• How many years of reservations/booking experience do you have?

Experience:

• Office: 2 years (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person