ABOUT THE ROLE: 

At DIG, Customer Obsession is a value we hold at the heart of everything we do. We are searching for a stellar Dining Room  Experience Manager who will be the walking definition of Customer Obsession on a daily basis. In this role, you will welcome all guests into the dining room, intuitively guiding them to the experience they are seeking- whether it's a quick to go order or a sit down family meal for great value. You love to connect with people and prioritize making other’s experiences special by going the extra mile with table touches, providing recommendations or remembering someone’s favorite order because they have become a face you recognize on the regular. You will run the dining room as if it were your own home- keeping it clean, organized, welcoming and warm for all guests that enter our doors. You will lead the front of house team to strive for hospitality excellence and bring the energy to each shift to ensure our guests feel comfortable, cared for and ready to dig into a home cooked meal every time they walk through our doors.If you are often described as a “people person” and are Customer obsessed x 10- this is your dream role. 

YOU WILL: 

• Be the face of hospitality for the restaurant and lead by example with generous hospitality for your team, locals, regulars, and first timers.
• Lead the front of the house team towards hospitality excellence by communicating constantly and supporting and coaching the front-of-the-house staff in stellar service. You will support in  building, maintaining, and constantly improving the culture of the restaurant to be customer obsessed
• Drive FOH service including greeting guests, running food to tables, conducting multiple table checks, monitoring guest flow etc
• Drive increased sales through at-register interactions and table-side interactions- Upselling is the name of the game
• Maintain comprehensive knowledge of the restaurant’s menu, its products and their source, and the details of the restaurant and neighborhood
• Ensure the dining room is ready for service by performing pre-opening quality checks (dining room, service station checks, interior and exterior maintenance).
• Be ultimately responsible for maintaining a clean and spotless dining room (inclusive of bar counters and any outdoor dining areas)
• Ensure that any guest-facing service stations are appropriately stocked and organized at all times (e.g. Pastry case, Beverage cooler, coffee station, bus station etc.)
• Ensure that table settings are up to standard / specification as determined by restaurant leadership
• Build on existing service standards documents and checklists to ensure the rest of the team has the information relevant to carry out their roles
• Thrive in the heat of service being able to multitask and prioritize between multiple roles and responsibilities. 
• Participate in special events, marketing, training, etc to further push DIG Stamford to be a known community hub
• Achieve and maintain Department of Health Standards, holding your fellow teammates accountable and role-modeling cleanliness and organization throughout your station and the restaurant.

YOU ARE: 

• Customer Obsessed: You have 1 year in a previous FOH, concierge or unique guest facing role 
• A team champion:  You are the shining team-mate. Always willing to help out and support the team in achieving team goals
• Creative: You take an equally creative approach to making a guest’s experience better in a unique way as you do to creative problem solving 
• Highly Organized: You exhibit the discipline and desire to maintain systems and organization within fast changing environments. You are a list maker through and through 
• A Communication Guru: You have excellent communication skills for both managing up and providing detailed feedback to your team
• Tech Savvy: You have the ability to learn technological platforms and work systematically with them
• Detailed & Clean: You have an eye for detail and love operating a clean space. If you see something out of place, you can’t wait to get in back to where it belongs
• Flexible: You have a flexible schedule, especially throughout the first six months of the opening
• Eager to grow and learn: You have a desire for professional improvement and the process of learning
• A Connector: You have the  drive to build strong ties in your restaurant’s community

YOU HAVE: 

• The ability to perform physical requirements of the position (frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds). These physical requirements may be accomplished with or without reasonable accommodations.
• The ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

And did we mention free Dig for all employees? We strongly recommend the sweet potatoes.

About DIG: 
Dig is a farm-to-table food company with over 25 locations in New York and the Northeast, serving seasonal vegetables and culinary comfort food on an urban scale. We are opening our first Stamford restaurant, unlike any other restaurant we have opened to date! 

The company is built on a culture of driven curiosity and ambitious innovation, finding and implementing new solutions to offering a simple, healthy, affordable meal. Our mission is to build a better food system (one vegetable at a time) that offers a better deal to customers, cooks, and farmers alike.

Since getting started in 2011, we have focused on the essentials of our mission- building kitchens, training chefs, and developing one-on-one relationships with over 50 partner farms. The next few years will be a period of expansion, as we open in new cities and use the platform we’ve built for a better conversation around sourcing, cooking, and the business of food.