Room Reservations Manager jobs in Tucson, AZ

We are seeking a hospitable and detail oriented Reservations Coordinator to support our mission and the work of our Education Department. If you have superb customer service skills, excellent phone, email, and verbal etiquette, and strong computer proficiency we eagerly await your application!

Job Title: Reservations Coordinator, Reserve
Department: Conservation Education & Science (CESD)
Reports To: CESD Office Manager
Reviewed: September 2023
FSLA Status: Non-Exempt; 16 hours per week
Compensation: $14.60 per hour

Summary of the Role
Processes reservations for on- and off site-school and public programs, and other educational activities offered by the Museum. Assists customers with their questions and reservations. Manages the training and scheduling of volunteer school greeters. Executes administrative, clerical, database, customer service and communications functions of ASDM’s Education department by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answers phone and email inquiries about Museum educational programming. Communicates with teachers signing up their classes, parents signing up their children, and adults signing themselves up for classes/trips.
• Collects and records receipts of payments for educational programming, uses accounting codes, and records deposits. Adheres to accounting processes and keeps track of purchase orders.
• Communicates with other departments about CESD programs and activities. Reserves on-site classroom space for various departments and arranges for support services to facilitate presentation of special activities.
• Provides information regarding reservations, payment, and content for multi-day trips, camps, classes, workshops, field trips, and other educational programs.
• Provides instruction, coaching, and coordinates work of volunteers.
• Registers groups and individuals for participation in programs, enters registration information in multiple computer reservation systems, and contacts participants prior to program dates to confirm registration and provide preparatory information.
• Works with three or more software systems (registration program, payment processing and admissions program, record keeping programs). Troubleshoots any issues that may arise with bookings or reservations. Provides support to customers who may need to amend or cancel a reservation, or need guidance in registering on-line.
• Maintains records of participating groups, fees received, and other data related to educational programs for use in preparation of department reports. Assists in end of month reporting and allocation for grant funds in relation to all educational programming.

Supervisory Responsibilities
This job has no supervisory responsibilities.

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Please note: Application review will begin immediately and will continue until the position is filled. Be prepared to include contact information for two professional references while completing your job questionnaire. Resumes should not be submitted without a completed questionnaire. If offered a position, you will be required to successfully complete a pre-employment drug screen and criminal background check as a final condition of employment.