Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Napa Valley Tours and Transportation, provides private luxury and group charter transportation services in the Napa Valley and surrounding areas. NVTT has been in business for 25 years and is now looking for new hires as we come out of this pandemic and begin to rebuild.
We have immediate openings for career-driven individuals to join us as a valued day and swing shift. Schedule will regularly include weekends and rotating holidays. Once trained, typical schedules may include five 8 hour shifts. Training is initially done during weekday business hours. However, training will occur during various shifts for optimal exposure.
Our extensive clientele relies on us to provide attentive, high-touch service 24/7/365. Attention to detail, concierge-level care, and intelligent problem solving are crucial from all team members, but especially in dispatch. The successful candidate must remain calm but thrive on challenges, problem solving and creating positive solutions that meet and exceed the needs of our clients and drive the success of our team and overall operation.
We are looking for detail-oriented reservationist to assist our customers with their booking needs. You will provide various planning and booking services, including answering guest questions, proving quotes, working with our resort partners as well as many wedding and event planners.
To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of the Napa Valley and surrounding area.
Job Type: Full-time
Salary: $22.00 - $27.00 per hour
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