Room Reservations Supervisor - Casino supervises hotel reservations. Books rooms and monitors occupancy levels. Being a Room Reservations Supervisor - Casino ensures guest satisfactions and monitors employee performance. May require a bachelor's degree in area of specialty. Additionally, Room Reservations Supervisor - Casino typically reports to a manager. The Room Reservations Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Room Reservations Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Receive reservations calls and create room reservations for guests visiting the hotel for a group event or transient visit. Utilizing the Property Management System software, search if the guest has an existing profile to make a reservation or create a new one, make the reservation with all required information and in the proper format, provide a confirmation number and explain any deposit or reservation processes that are applicable. Requires a positive approach and good phone etiquette, impeccable customer service, the ability to be able to provide explanations about rates, room types, amenties, etc. and the ability to upsell services. Make notes regarding frequent guests, VIPs, etc. that will enhance the guest's stay. When needed, will also assist at the Front Desk with guest check in and check out.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
Schedule:
Work setting:
Work Location: In person
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0 Room Reservations Supervisor - Casino jobs found in Altoona, PA area