Room Reservations Supervisor - Casino jobs in Charleston, SC

As a Reservations Coordinator, you will be responsible for assisting our guests with expert and personalized service by way of voice and digital communication. You will work directly with guests to answer questions, make suggestions and to confirm room, dining, transportation and tour reservations. You will be empowered to make creative decisions using tools and market insight to help deliver on the travel needs of our guests, to drive revenue, and continued guest loyalty. This job is paid hourly, and is in a call center environment.

• Provide guests with information and personalized recommendations based upon your extensive knowledge of all hotel facilities, as well as local and area restaurants/attractions.
• Provide friendly and professional service while adhering to the Forbes Travel Guide Five Star service.
• Should maintain a keen interest in luxury to inspire our guest decisions through personalized service that exceeds every expectation.
• Work closely with internal departments and external business partners to provide guests with an exceptional pre-arrival experience.
• Applies specialized customer service skills to include extraordinary follow-up, communication, rapport building and organizational skills.
• Uses creativity to own and proactively resolve all customer problems quickly and effectively, ensuring guest satisfaction
• Must be self-motivated and sales service driven
• Ability to work in an environment that demands exceptional performance despite possible difficulties and obstacles.

• OPERA
• Nuvola
• Revinate
• Microsoft Office
• Excel

• Experience working in a hotel or hospitality environment.
• Experience in Reservation Sales
• Experience in Concierge related work
• Experience working directly with customers in a customer service environment
• Experience working in a sales oriented environment

• Above average verbal and written communication skills – listening, verbal and written.
• A fully flexible schedule including weekdays, weekends, mornings and early evenings
• The ability to tailor information for an effective customer interaction.
• Demonstrated clear, concise and professional communications skills, including adapting both verbal and written communications to the needs of the department.
• Demonstrated ability to implement and track multiple requests at one time.
• Demonstrated ability to maintain a consistent, high-quality customer-focused organization.
• Demonstrated ability to use multiple systems and platforms to complete request.
• Demonstrated ability to problem solve.