Room Reservations Supervisor - Casino jobs in Elyria, OH

The Supervisor position assists the Operations Managers and General Manager with real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily responsibilities are:

• Assist managers in overseeing the daily operations of all crew at your facility
• See that standups meetings pre-shift are completed
• Document attendance issues following attendance policy
• Ensure inspections are completed. Problems must be tagged, report & follow-up
• Verify that the park is clean. Delegate cleaning duties to team members
• Timekeeping - Approve times. Ensure that management staff at your facility are approving clock-in/out punches each shift. This must be done each shift.
• Complete daily schedule template the previous day to ensure all positions are covered
• Assess team and move crew around as needed
• Assess team for training and re-training needs
• Field guest complaints
• Incident Reports
  • Assist Operations Managers in completion of guest and team member incident reports as needed

  • Help Manager ensure reports are completed and turned in within 24 hours

  • Ensure team members who are injured are retrained if that was the cause

  • If team member needs medical attention call Safety Manager immediately
• Work alongside crew as needed. Fill in for brakes as needed

• Perform other duties and responsibilities as required or requested.
• Schedule crew members for your designated location

Ongoing responsibilities are:

• Support GMs goal of ensuring team meets or exceeds turn over times
• Assist with ride audits if needed. Retrain/coach as needed
• Update standup meeting info. Communicate to other operations managers if something is added or changed
• Ensure facility is well maintained. Notify GM is something needs to be fixed.

Supervisory Responsibility

This position assists Operations Managers and General Manager in managing all employees of the department and is responsible for leadership, performance management and retention of crew members within its department.

Physical Demands

The physical demands described here are representative of those that must be met by a crew member to successfully perform the essential functions of this job.

While performing the duties of this job, the crew member is regularly required to talk or hear. The employee frequently is required to stand; walk; bend; use hands to handle, or feel; and reach with hands and arms. Could lift at times up to 50lbs.

Position Type/Expected Hours of Work

This is a part-time position and hours of work and days are determined by the General Manager. Evenings, weekends and some holidays are required as job duties demand.

Education and Experience