Room Reservations Supervisor - Casino jobs in Hialeah, FL

JOB OVERVIEW:

Supervise, train, schedule and evaluate Reservation Agents, ensuring that all procedures are performed to the hotel's standards. Assist where necessary to ensure optimum service to guests, visitors and other departments.

REPORTS TO: Reservations Manager

SUPERVISES: Reservation Agents

WORK ENVIRONMENT:

Reservations Department.

KEY RELATIONSHIPS:

Internal:                    Staff in Reservations, Front Desk, PBX, Sales, Housekeeping, Engineering, Food and Beverage; Hotel Assistant Managers, and Executive Offices.

External:                   Hotel guests/visitors, Corporate Reservations Center personnel, Travel and Tour Company representatives, other hotels.

QUALIFICATIONS

Essential:

• High school graduate or equivalent vocational training certificate, some college.
• Fluency in English both verbal and non-verbal.
• Ability to input and access information in the property management system/computers.
• Compute basic arithmetic.
• Familiarity with yield management and forecasting.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ascertain departmental training needs and provide such training.
• Direct performance of staff and follow up with corrections when needed.

Desirable:

• College degree.
• Fluency in a second language.
• Previous supervisory experience.
• Ability to suggestively sell.
• Previous guest relations training.

PHYSICAL ABILITIES

Essential:

1. 1. Endure various physical movements throughout the work areas.
2. 2. Remain in stationary position throughout work shift.
3. 3. Satisfactorily communicate with guests, management and co-workers to their understanding.