Room Reservations Supervisor - Casino jobs in Johnstown, PA

Room Reservations Supervisor - Casino supervises hotel reservations. Books rooms and monitors occupancy levels. Being a Room Reservations Supervisor - Casino ensures guest satisfactions and monitors employee performance. May require a bachelor's degree in area of specialty. Additionally, Room Reservations Supervisor - Casino typically reports to a manager. The Room Reservations Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Room Reservations Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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ROK-REP-RESERVATIONS
  • Rocky Gap Casino Resort
  • Flintstone, MD FULL_TIME
  • SUMMARY
    Responsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
    • Maintains a working knowledge of casino facilities, amenities, room types, as well as current and upcoming casino and local special events in order to advise guest of the same, whenever possible.
    • Responds to guests’ requests or inquiries courteously and promptly.
    • Posts advanced deposits and /or refunds to guests’ reservations.
    • Receives inbound calls and makes outbound calls as directed.
    • Makes guest reservations in the property’s computer system for hotel rooms, spa appointments and golf tee times.
    • Contacts in-house Security and Emergency Medical Technicians as needed, and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary to report emergency situations.
    • Ensures a maximum level of service and satisfaction is achieved and maintained.
    • All other duties as assigned.

    REPORTING LINE
    You will report directly to the Marketing Supervisor and then the Marketing Manager.

    QUALIFICATION REQUIREMENTS
    • Must have excellent communication skills, be polite, and present a neat appearance at all times.
    • The ability to work with others as a team in an efficient manner.
    • The ability to apply common sense reasoning to variety of situations
    • Proven experience providing high level of guest service
    • The ability to add and subtract two-digit numbers and to multiply and divide
    • The ability to read, write, comprehend simple instructions, short correspondence, and memos in English
    • The availability to work all shifts.
    • The ability to work in a fast–paced environment and stressful situations.
    • Must be at least 18 years old.
    • Must be able to pass a background investigation and obtain and maintain all work cards as required by the company.
    • The ability to verify the right to work in the United States.

    EDUCATIONAL AND/OR EXPERIENCE
    High School Diploma or equivalent. A minimum of 6 months of experience preferred. Previous hotel/motel experience preferred.

    PHYSICAL DEMANDS
    Ability to stand, walk, and move throughout the property for prolonged periods of time. Ability to push, pull, bend, reach, twist, and sit for extended periods of time. Constant use of hearing, speech, vision (including distinguishing between shades of color), radios, and tools or equipment requiring a high degree of dexterity.

    WORK ENVIRONMENT
    Will be exposed to working in a noisy environment.
  • Just Posted

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ROK-REP-RESERVATIONS
  • Century Casinos Inc
  • Flintstone, MD FULL_TIME
  • SUMMARYResponsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction. ESSENTIAL JOB DUTIES AND RESPONSI...
  • Just Posted

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Office / Reservations / Retail
  • Four Points RV Resorts
  • Somerset, PA OTHER
  • Pioneer Lakes RV Park - Office / Reservations / Retail Maximum customer interaction Must be able to handle customer complaints and inquiries Must be able to keep customer information confidential Will...
  • 9 Days Ago

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Reservations Agent - Railey Vacations
  • Railey Vacations
  • Mc Henry, MD FULL_TIME
  • Essential Responsibilities: Daily correspondence: Answering inquiries by phone/email/webchats to address questions and help guest find a vacation home that fits their needs Checking voicemails and mak...
  • 1 Month Ago

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ROK GENERAL LEDGER ACCOUNTANT
  • Rocky Gap Casino Resort
  • Flintstone, MD FULL_TIME
  • SUMMARY Responsible for properly performing all financial activities related to the General Ledger Accounting activities of the Finance Department, in accordance with established policies, procedures ...
  • 16 Days Ago

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ROK-BEV SERVER-ON THE ROCKS-PT U
  • Rocky Gap Casino Resort
  • Flintstone, MD FULL_TIME
  • SUMMARY Responsible for providing beverage service to all casino guests in an efficient, courteous and professional manner displaying a high standard of guest services. ESSENTIAL JOB DUTIES AND RESPON...
  • 20 Days Ago

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0 Room Reservations Supervisor - Casino jobs found in Johnstown, PA area

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Pershing X, Senior Vice President, Client Implementations
  • Pershing Limited
  • Indiana, PA
  • Bring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of busi...
  • 4/24/2024 12:00:00 AM

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Purchasing Manager - Line 7
  • Jayco Inc
  • Indiana, PA
  • Purpose: This position exists to plan, coordinate, direct, organize, monitor and lead purchasing functions to secure req...
  • 4/24/2024 12:00:00 AM

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Fabrication Lab Operations Manager
  • Ball State University
  • Indiana, PA
  • Please see Special Instructions for more details. For nominations and questions regarding this opportunity, please conta...
  • 4/24/2024 12:00:00 AM

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Pershing X, Vice President, Client Implementations II
  • Pershing Limited
  • Indiana, PA
  • Bring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of busi...
  • 4/24/2024 12:00:00 AM

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Poker Room Attendant - Greensburg
  • Live Casino & Hotel
  • Greensburg, PA
  • Location : City **Function (Scope and Main Purpose of Job)** Manage the traffic flow in and out of the poker games. Assi...
  • 4/24/2024 12:00:00 AM

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Delivery Driver (non CDL)
  • Columbus Region
  • Johnstown, PA
  • **Delivery Driver (non CDL) job in Lewis Center at American Tire Distributors** Delivery Driver (non CDL) American Tire ...
  • 4/23/2024 12:00:00 AM

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Pershing X, Director, Client Implementations
  • Pershing Limited
  • Indiana, PA
  • Bring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of busi...
  • 4/23/2024 12:00:00 AM

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Director, Fixed Income and Equity COO / Business Management
  • Bank Of New York Mellon Corporation
  • Indiana, PA
  • Job Title: Fixed Income and Equity COO / Business ManagementWho we are:BNY Mellon is a global investments company dedica...
  • 4/23/2024 12:00:00 AM

Johnstown is a city in Cambria County, Pennsylvania, United States, 43 miles (69 km) west-southwest of Altoona and 67 miles (108 km) east of Pittsburgh. The population was 20,978 at the 2010 census and estimated to be 20,402 in 2013. It is the principal city of the Johnstown, Pennsylvania, Metropolitan Statistical Area, which includes Cambria County. Johnstown is located in southwestern Cambria County at 40°19′31″N 78°55′15″W / 40.32528°N 78.92083°W / 40.32528; -78.92083 (40.325174, -78.920954). According to the United States Census Bureau, the city has a total area of 6.1 square miles (15....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Reservations Supervisor - Casino jobs
$34,850 to $46,177
Johnstown, Pennsylvania area prices
were up 1.5% from a year ago