Room Reservations Supervisor - Casino jobs in Monterey, CA

Room Reservations Supervisor - Casino supervises hotel reservations. Books rooms and monitors occupancy levels. Being a Room Reservations Supervisor - Casino ensures guest satisfactions and monitors employee performance. May require a bachelor's degree in area of specialty. Additionally, Room Reservations Supervisor - Casino typically reports to a manager. The Room Reservations Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Room Reservations Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Reservations Manager
  • Greenwood Hospitality Group
  • Monterey, CA OTHER
  • Job Details

    Level:    Management
    Job Location:    Spindrift Inn - Monterey, CA
    Position Type:    Full Time
    Education Level:    High School
    Salary Range:    Undisclosed
    Job Category:    Sales

    Description

    GENERAL PURPOSE

     

    Supervise and handle all telephone inquiries and reservations to provide efficient, accurate and courteous reservation services and telephone solicitations while maintaining on-going communications with group sales and the front desk on room status.  Responsible for maximizing revenues and meeting annual budget.

     

    ESSENTIAL DUTIES/RESPONSIBILITIES

     

    Answer the telephone promptly and courteously.  Enter guest reservations into the computer system quickly and accurately, using the hotel's selling strategy and segmenting reservations into the appropriate category.

     

    Prepare and reconcile forecasts and reports to include but not limited to; a daily three-day forecast, 90-day forecast strategy boards, etc.

     

    Supervise the Reservations Sales personnel; interview, hire, train, coach and counsel, schedule, verify and direct.  Responsible for performance reviews development.

     

    Verify all reservations and group room blocks.  Input promptly, correctly code and update all hotel information into the reservation system.

     

    Track denials, demand and forecast information on a daily basis including franchise database.

     

    Maintain accurate records for guaranteed no-shows, cancellations, advance deposits, occupancy and history information.

     

    Maintain a group information log and monitor the progress of all room blocks.

     

    Maximize franchise resources, including rate solicitation, program participation and other tools.

     

    Respond to telephone inquiries and reservation requests by explaining product and service options in order to sell rooms.  Gathers needed information from customer in order to confirm reservation.

     

    Negotiate rates and up-sells rooms in order to increase occupancy and maximize revenues.  Promotes the hotel and its services in order to capture customers and increase revenues.

     

    Operate reservations system by entering and accessing data in order to provide callers with accurate hotel information.  Duties will include manual and computerized skills.

     

    Provide accurate and up-to-date manual and computerized reports on daily and monthly room and reservations information in order to assist management with forecasting, tracking and staffing.

     

    Compile, sorts and stores reservation cards in order to maintain accurate and organized files for easy access and research.

     

    Direct yield management effort effectively.

     

    Enter all special room requests into computer or manual system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.

     

    Keep up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.

     

    Input group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues.

     

    Maintain a friendly, cheerful and courteous demeanor at all times.

     

    Perform other duties as assigned, requested or deemed necessary by management.

     

    Manage resources including franchise systems, airline systems, yield systems and tracking systems.

     

    OTHER DUTIES/RESPONSIBILITIES

     

    Coordinate forecasting, coding, close outs and restricting dates.

     

    Answer letters, send brochures and information in response to guest requests.

     

    Participate in hotel committees and task force opportunities.

     

    Travel - limited travel required for training and/or special projects.

     

    Hours:  Scheduled days and times may vary as needed.

     

    SUPERVISORY DUTIES

     

    Supervise two to five employees.

     

     

    Qualifications


    JOB QUALIFICATIONS

     

    Knowledge

     

    Must possess communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests.  Ability to operate computer reservations systems.  Ability to effectively supervise staff.  Fluency in a second language is desirable.

     

    Skills

     

    Excellent speech communication skills required to negotiate, convince, sell and influence.

     

    Excellent comprehension and literacy required to read and understand computer screen, reports, etc.

     

    Abilities

     

    Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.

     

    Must have ability to communicate verbally and to follow written or verbal instruction.

     

    Must be able to use tact and understanding when dealing with demanding or unpleasant customers.

     

    Must be organized and display patience when handling more than one call at a time.

     

    Must be friendly, enthusiastic and helpful.

     

    Physical Abilities

     

    No bending/kneeling required.

     

    Mobility - ability to move around reservations area.

     

    No continuous standing required.

     

    Education/Formal Training

     

    High School diploma or equivalent.  Further education is desirable.

     

    Experience

     

    Must have two to three years of hotel front office and/or reservations experience.

     

    Material/Equipment Used

     

    Operate calculator, telephone, computer and copier.

     

    Environment

     

    Prolonged sitting throughout entire shift at computerized or manual work station in office environment.

     

    Work inside 100% of week.

  • 16 Days Ago

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Reservations Agent
  • Greenwood Hospitality Group
  • Monterey, CA OTHER
  • Job Details Level: Experienced Job Location: Casa Munras Garden Hotel & Spa - Monterey, CA Position Type: Full Time Education Level: Not Specified Salary Range: Undisclosed Travel Percentage: None Job...
  • 18 Days Ago

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Front Desk/Reservations
  • Yanks RV Resort
  • Greenfield, CA FULL_TIME
  • We are looking for a Front Desk Clerk to serve as our RV guests’ first point of contact and manage all aspects of their accommodations. Front Desk Agent responsibilities include registering guests, ma...
  • 9 Days Ago

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Dining Room Supervisor -full-time- Canterbury Woods
  • Front Porch
  • Pacific, CA FULL_TIME
  • ` Canterbury Woods, Pacific Grove, CA This is a full-time job with benefits. Must be available to work Saturday, Sunday and holidays. Canterbury Woods has been designated a Great Place to Work for the...
  • 10 Days Ago

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2024 Reservations Liaison - Lake Nacimiento
  • Vista Recreation
  • Bradley, CA OTHER
  • Classification: Regular, Part-Time, Non-Exempt Reports To: General Manager Summary Recreation.gov is a reservation system that Vista operates through our government partners. The Reservations Liaison ...
  • 22 Days Ago

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Cage Cashier
  • Bankers Casino
  • Salinas, CA FULL_TIME
  • Job Description: Cage Cashier Location: Salinas, CA, 93901 Experience: Banking preferred Schedule: Full Time; nights, weekends, holidays Skills Required: Cash handling Math skills Attention to detail ...
  • 4 Days Ago

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0 Room Reservations Supervisor - Casino jobs found in Monterey, CA area

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District Manager - California
  • ARAMARK
  • Pacific Grove, CA
  • **Job Description** The District Manager is responsible for providing the overall vision, planning, direction, and contr...
  • 3/27/2024 12:00:00 AM

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Senior Engineer - ($12,000 Cash Hiring Incentive)
  • City of Monterey, CA
  • Monterey, CA
  • Salary: $131,496.00 - $169,440.00 Annually Location : City of Monterey, CA Job Type: Full-Time Job Number: 23-0905 Depar...
  • 3/27/2024 12:00:00 AM

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Host/ess
  • Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course
  • Monterey, CA
  • Property Description: Join the prestigious team at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, locate...
  • 3/26/2024 12:00:00 AM

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Customer Complaint Specialist
  • Santa Cruz Nutritionals
  • Santa Cruz, CA
  • We believe being healthy should not require tradeoffs. SCN BestCo is a leading innovator, developer and manufacturer of ...
  • 3/25/2024 12:00:00 AM

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Police Officer (Lateral)
  • City of Salinas, CA
  • Salinas, CA
  • Salary: $8,026.00 - $10,755.00 Monthly Location : Salinas Police Services Headquarters, CA Job Type: Full-Time Job Numbe...
  • 3/25/2024 12:00:00 AM

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Licensed Clinical Social Worker - Care Management
  • COPE Health Solutions
  • Monterey, CA
  • Description The Licensed Clinical Social Worker, Care Management, will work on a multidisciplinary healthcare team in a ...
  • 3/24/2024 12:00:00 AM

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Community Manager III & Night Manager + 2 Bedroom (734)
  • Eden Housing
  • Marina, CA
  • Job Description Job Description:\n\nPOSITION SUMMARY Under the direction of the Property Supervisor oversees a property ...
  • 3/24/2024 12:00:00 AM

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Management & Sales Training Program (Salinas/Santa Cruz/Monterey)
  • Sherwin-Williams
  • Salinas, CA
  • The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you...
  • 3/19/2024 12:00:00 AM

Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War. The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Reservations Supervisor - Casino jobs
$42,947 to $56,905
Monterey, California area prices
were up 2.5% from a year ago