Room Reservations Supervisor - Casino jobs in Pensacola, FL

Blue Swell Rentals and Real Estate is a short term vacation rental management company specializing in high-quality rental properties in Northwest Florida and Park City, Utah. Headquartered on the west end of Panama City Beach, we manage properties in 4 markets including Panama City Beach, 30A, Destin and Park City. Blue Swell is a success driven company focused on excellence in industry standards and we pride ourselves in proven systems and processes that lead to happy and successful owner-clients and guests. 

Blue Swell is looking for a well organized, self-motivated, experienced Reservations Supervisor to lead our reservations team. The ideal fit would be someone who is goal-oriented, success-driven, has excellent leadership skills, works very well with others and is an excellent team player. 

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Responsibilities

• Assist in the day-to-day operations of the Reservations Department
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
• Assist in the recruiting, managing, training and developing of the Reservation team

Qualifications

• Sales experience preferred
• Good organizational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards

We are looking forward to reading your application.

YOU MUST FILL OUT THIS INDEX TO BE CONSIDERED:

https://assess.predictiveindex.com/7XZr8